EFFICIENCY IN PROVIDING REGISTRATION AND CARD SERVICES OF MUANG DISTRICE OFFICE, BUENGKAN, BUENGKAN PROVINCE

Abstract

Abstract

This research article aimed to study the level of efficiency of registration services and a card from the Muang Bueng Kan District Registration Office Bueng Kan Province and to study the guidelines for the development of registration and card services of the Muang Bueng Kan District Registration Office, Bueng Kan Province. The research was a mixed one. Data were collected by means of questionnaires and interviews for 300 cases and synthesized with a classification method. Each person's score was recorded in a coded format and then analyzed by using a computer program. In the part of the interview, the researcher conducted an in-depth interview with a sample of 10 people

The results showed that Efficiency level of service for registration work and a card from the Muang Bueng Kan District Registration Office Bueng Kan Province was at the highest level with an average of 4.38 and guidelines for the development of registration services and a card from the Muang Bueng Kan District Registration Office Bueng Kan Province Officer have personality problems in performing their duties. In the job performance, there have to be willingness and courteousness to service users, systematic work and operational processes. There are system latency issues with multi-stage and multi-personal certifications. There should be reduction of the steps in the operation as well as budgetary operations. The budget proposals should consider in terms of the suitability and necessity and budget should be allocated to the areas improved for maximum benefit. Service is insufficient. Service waiting points should be improved, such as adding chairs or adding service points. There should be a sign indicating the procedures for receiving various services for the convenience of providing services and using the service.