The Component of Long-Term Relationships Between Buyers and Suppliers of Information Technology Systems Business in Thailand

Authors

  • Prasopchai Pasunon
  • Kedwadee Sombultawee

Keywords:

Long-Term Relationship Component, Information Systems Success Model, Information System, Buyer, Supplier

Abstract

The objective of this research is to clarify the concept of long-term relationship in the IT service business and to validate and confirm he component of Long-Term Relationships Between buyers and suppliers of information technology systems business in Thailand which integrated from information systems success model and impregnable exchange relationship model by using the qualitative research from 12 key informants. The research tool consists of semi-structured questions and an online system for interviews and data analysis with content analysis. The results show that the definition of long-term buyer – seller relationship of information technology systems must be arisen from integrity, trust and commitment to responsibility, preparation and dedication in organizational development, flexibility and timely problem solving. Then the integrative model is consistent to explain the long-term buyer – seller relationships information technology systems in Thailand.

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Published

2022-06-27

How to Cite

Pasunon , P. ., & Sombultawee, K. (2022). The Component of Long-Term Relationships Between Buyers and Suppliers of Information Technology Systems Business in Thailand. Business Administration and Management Journal Review, 14(1), 126–144. Retrieved from https://so01.tci-thaijo.org/index.php/bahcuojs/article/view/242332

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Section

Research Articles