Use of Heuristics in Credibility Judgment of Health Information on Facebook by Different Levels of Health Motivation and Health E-mavens

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Yaninee Petcharanan
Duang-kamol Chartprasert
Deborah A. Cai

Abstract

This paper examines Thai Facebook users’ credibility judgments about health information on Facebook based on their differences in levels of health motivation and whether they are health e-mavens. Thai Facebook users (N = 480) responded to questionnaires asking about their health motivation, health e-mavens, and their uses of heuristics in credibility judgment. The study showed that Facebook users applied all five types of heuristics. Significant differences were found in the types of heuristics used across different levels of health e-mavens and across different levels of health motivations. Significant differences were found in the use of three heuristic groups: reputation heuristic, expectancy violation heuristic, and bandwagon heuristic. However, no differences were found in the use of authority heuristic and persuasive intense heuristic.

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