The Effect of Creativity and Learning on Satisfaction of Airline Employees

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Chanin Yoopetch


Human resources are crucial to the success of organizations. Satisfied employees are expected to provide better services to customers. In the context of the airline industry, this study focused on the important roles of employee learning and employee creativity on job satisfaction. In recent research studies, an increasing number of scholars have explored the role of various aspects of employee creativity to improve understanding of organizational contexts. Airline employees represented the sample in this
study. The author used a questionnaire study tool, with structural equation modeling to test causal effects. The results of the study revealed significant effects of employee learning and employee creativity on job satisfaction. Practical implications for the airline industry were provided, and directions for further research studies were also discussed.


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