Knowledge, Attitudes, and Practices ofRecords Management among Bank Professionals A Basis for a Competency Training Program

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Diana C. Lobres
Jamaica C. Paduhilao
Marla Jayne M. Rodelas
Lowena G. De Ocampo
Lualhati P. Sausa
Glenda Joy B. Lopez
Lailani C. Tanalas


This study was undertaken to determine the relationship of variables on records management practices. The population surveyed, through purposive sampling, consisted of 74 professionals from selected banks in Santa Rosa, Laguna, Philippines. Questionnaires were used to examine the relationships of the moderating variables used. These were age, gender, marital status, educational qualifications, and length of service. Descriptive statistics were used to measure the knowledge, attitudes, and practices of the respondents on records management. The statistical techniques applied to data were Pearson correlation analysis, two-tailed independent samples t-test, and analysis of variance. The respondents’ level on knowledge was high, and they had a positive attitude towards the records management practices. A high level was attained on records management practices. Knowledge and attitudes had a significant positive effect on practices implemented concerning records management. Attitude had predictive ability on practices adopted in records management. Practices on records management were not influenced by age, marital status, educational qualifications, and length of service, but gender did influence management outcomes significantly.


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