Contactless technology : Innovation of Tourism for Next Normal

Abstract

          The corona virus pandemic crisis reflects the changing trend of future living
behaviors, attitudes and lifestyles which are open to the digital service technology including
online platforms to meet the needs of the next normal life focusing on health, safety, and
convenience of service users. The tourism and travel sector is one of the businesses which was affected by the coronavirus crisis. The business must adapt rapidly to meet the change
of tourism format demands. Therefore, contactless payments and ordering plane tickets via
applications. Hospitality has already adopted contactless technology before the COVID-19
pandemic. In addition, many hotels have invested in voice-activated technology in elevators
or guest rooms, or digital keys to unlock rooms via smartphones to give customers a new
experience which is the superior experience for customers. Also, they include the use of
sensors instead of touching, RFID, NFC, face recognition, and Biometric authentication.
Nowadays, the use of contactless technology has developed a new dimension that is not
only a modern and convenient lifestyle but also to build confidence and safety for tourists.