Stress and Stress Management Guidelines: Case Study of Counter Terrorist Operations Center, Royal Thai Armed Force Headquarter

Abstract

The work aimed to study personal factors, work factors and organizational factors
which could cause stress to the personnel of the International Counter-terrorist center, and
to explore the guidelines to manage the stress and propose the guidelines derived from the
study to enhance morale of the personnel of the center in question. The research instruments
were a questionnaire used to collect data from 200 personnel and five directing personnel.
Statistics used were percentage, mean, and standard deviation.
The research found that the personal factors, the work factors and the organizational
factors affected the stress suffered by a majority of the center’s personnel at a moderate-tohigh level. With the hypothesis tested, it was found that all factors could exercise a significant
influence at a level of 0.05. All sides concerned had proposed that in order for the subjects
to be able to manage stress, all factors had to be well improved; all personnel were to be
ready and well prepare;, a good care had to be taken of at all levels so that the personnel
would not suffer work-related stress.