A Comparative Study of Knowledge Sharing Capability between Commercial Bank and Specialized Financial Institutions

Abstract

This research aims to: 1) Comparison the factors that affect the ability to knowledge sharing capability. 2) Comparison the impact of knowledge sharing capability on the service quality between commercial banks and specialized financial institution. Data were collected from 270 commercial banks and 318 specialized financial institutions by the questionnaire. The statistics used for data analysis were descriptive statistics, including percentage, mean, standard deviation and inferential statistics, including, correlation analysis and multiple regression analysis. The results indicated that knowledge sharing capability had positive undifferentiated effect on service quality. Factors that affect knowledge sharing capability were diversity management, Flexible organizational structure, Technological support and organizational culture. While transformational leadership had no effect on knowledge sharing capability.