A Comparative Study of Knowledge Sharing Capability between Commercial Bank and Specialized Financial Institutions
Article Sidebar
Main Article Content
Abstract
This research aims to: 1) Comparison the factors that affect the ability to knowledge sharing capability. 2) Comparison the impact of knowledge sharing capability on the service quality between commercial banks and specialized financial institution. Data were collected from 270 commercial banks and 318 specialized financial institutions by the questionnaire. The statistics used for data analysis were descriptive statistics, including percentage, mean, standard deviation and inferential statistics, including, correlation analysis and multiple regression analysis. The results indicated that knowledge sharing capability had positive undifferentiated effect on service quality. Factors that affect knowledge sharing capability were diversity management, Flexible organizational structure, Technological support and organizational culture. While transformational leadership had no effect on knowledge sharing capability.
Article Details
Opinions and discussions in papers published by the Creative Business and Sustainability Journal (CBSJ) are deemed as personal opinions and the responsibility of the writers. They are not the opinions or responsibility of the Chulalongkorn Business School of Chulalongkorn University.
Papers, content, information etc. appearing in the Journal are deemed to be the copyright property of the Chulalongkorn Business School of Chulalongkorn University. Anybody or any organization that wishes to publish any part of them or use them in any way must obtain written permission from the Chulalongkorn Business School, Chulalongkorn University.
