社交媒体导向对企业员工创新行为的影响研究

##plugins.themes.bootstrap3.article.main##

梦婷 高

摘要

借鉴资源保存理论,探讨社交媒体导向对员工创新行为的影响,并考察员工工作投入和 ICT 焦虑在其中所起的中介和调节作用。采用问卷调查法,以 537 名高新技术企业员工为样本,采用层级回归、中介效应、调节效应分析等方法进行统计分析。结果表明:社交媒体导向对员工创新行为有显著促进作用;工作投入部分中介社交媒体导向与员工创新行为之间的关系;ICT 焦虑在社交媒体导向与工作投入之间起负向调节作用。本研究建议管理者,认识到员工以工作为导向的使用社交媒体具有积极潜力,可以制定明确的社交媒体使用政策,规范员工在工作中的使用行为以促进工作效率和创新。

##plugins.themes.bootstrap3.article.details##

栏目
研究型文章

参考

Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organ-Izational Behavior, 10(1), 123-167. https://www.hbs.edu/faculty/Pages/item.aspx?num=7441

Aryee, S., Walumbwa, F. O., Zhou, Q., & Hartnell, C. A. (2012). Transformational leadership, innovative behavior, and task performance: Test of mediation and moderation processes. Human Performance, 25(1), 1-25. http://doi.org/10.1080/08959285.2011.631648

Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327

Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2), 139-161. https://doi.org/10.1016/0167-8116(95)00038-0

Bradley, D., Kim, I., & Tian, X. (2017). Do unions affect innovation? Management Science, 63(7), 2251- 2271. http://doi.org/10.1287/mnsc.2015.2414

Callum, K. M., Jeffrey, L., & Kinshuk, N. A. (2014). Factors impacting teachers’ adoption of mobile learning. Journal of Information Technology Education, 13, 141-162. http://doi.org/10.28945/1970

Chin, C. P. Y., Evans, N., & Choo, K. K. R. (2015). Exploring factors influencing the use of enterprise social networks in multinational professional service firms. Journal of Organizational Computing and Electronic Commerce, 25(3), 289-315. http://doi.org/10.1080/10919392.2015.1058118

Derks, D., Bakker, A. B., & Gorgievski, M. (2021). Private smart phone use during worktime: A diary study on the unexplored costs of integrating the work and family domains. Computers in Human Behavior, 114, 106530. http://doi.org/10.1016/j.chb.2020.106530

Ding, Y. J., & Gong, Y. (2023). Exploring marketing strategies based on digital social media’s orientation and competence. Trade Fair Economy, 20, 78-82. http://doi.org/10.19995/j.cnki.CN10-1617/F7.2023.20.078 [in Chinese]

Fan, Y., Men, Y., & Yan, L. (2013). The mechanism of promotion criteria’s effect on employee’s extra-role behaviors: The mediating effect of organization commitment. Management Review, 6, 67-130. http://doi.org/10.14120/j.cnki.cn11-5057/f.2013.06.015

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104

Gu, Y. D., Zhou, W. L., & Peng, J. S. (2019). Negative affect and employee creativity: The moderating role of organizational identification and professional identification. Journal of Management Sciences in China, 22(6), 21-35. http://jmsc.tju.edu.cn/jmsc/article/abstract/20190604?st=article_issue [in Chinese]

Hakanen, J. J., Perhoniemi, R., & Toppinen-Tanner, S. (2008). Positive gain spirals at work: From job resources to work engagement, personal initiative and work-unit innovativeness. Journal of Vocational Behavior, 73(1), 78-91. http://doi.org/10.1016/j.jvb.2008.01.003

Halbesleben, J. R., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the “COR” understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334-1364. http://doi.org/10.1177/0149206314527130

Hao, H. J. (2020). Research on job anxiety, work engagement and employee creativity-the moderating of employee empowerment. Economic Survey, 37(4), 133-141. http://doi.org/10.15931/j.cnki.1006-1096.2020.04.005 [in Chinese]

Hobfoll, S. E. (1989). Conservation of resources, a new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524. http://doi.org/10.1037/0003-066X.44.3.513

Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5, 103-128. http://doi.org/10.1146/annurev-orgpsych-032117-104640

Holland, P., Cooper, K. B., & Hecker, R. (2016). Use of social media at work, a new form of employee voice? The International Journal of Human Resource Management, 27(21), 2621-2634. http://doi.org/10.1080/09585192.2016.1227867

Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55. https://doi.org/10.1080/10705519909540118

Huang, J., Jia, Y., Qin, Y., & Chen, B. (2016). The impact of employees’ perceived corporate employee responsibility on employee innovation behavior: The mediating effects of job satisfaction and job involvement. Science & Technology Progress and Policy, 33(22), 116-121. http://www.kjjb.org/CN/Y2016/V33/I22/116 [in Chinese]

Jiang, N., & Ma. B. (2024). The impact of enterprise social media usage on employee job satisfaction: Mediated by positive emotions. New Media Research, 10(11), 12-18. http://doi.org/10.16604/j.cnki.issn2096-0360.2024.11.014 [in Chinese]

Jin, H., & Xu, H. (2023). The path and boundary of ambidextrous leadership’ s negative effect on employees’ innovative behavior: A dual moderated mediation model. Science & Technology Progress and Policy, 40(14), 141-149. http://doi.org/10.6049/kjjbycd.2021110438 [in Chinese]

Li, F. L., Cheng, W., & Dong, J. Y. (2024a). Inspire employee creativity and assist in organizational innovation and development. Tsinghua Business Review, 5, 76-83. https://www.sem.tsinghua.edu.cn/info/1171/35957.htm [in Chinese]

Li, Y. P., & Wu, D. (2016). Procedural justice and employee’s job engagement: The impacts of state anxiety and supervisor communication. Science of Science and Management of S&T, 37(5), 138-149. https://www.ssstm.org/CN/volumn/volumn_1185.shtml [in Chinese]

Li, Z. W., Zhao, X., & Wang, F. R. (2024b). The mechanisms driving breakthrough innovation through the use of social media in companies. Science & Technology Progress and Policy, 8, 55-64. http://doi.org/10.6049/kjjbydc.2022110067 [in Chinese]

Lian, X., Yang, B. Y., & Ma, Y. T. (2013). The effect of organizational innovative climate on employee s’ creative behavior. Chinese Journal of Management, 7, 985-992. http://doi.org/10.3969/j.issn.1672-884x.2013.07.007 [in Chinese]

Lu, X. J., & Zhang, G. L. (2007). The relationship between work motivation and individual innovation behavior. Soft Science, 6, 124-127. http://doi.org/10.3969/j.issn.1001-8409.2007.06.031 [in Chinese]

Ma, C., Zhou, W. B., & Zhao, S. F. (2020). The impact of family support on employee innovation—The moderating role of career planning clarity and mediating role of work engagement. Soft Science, 1, 103-109. http://doi.org/10.13956/j.ss.1001-8409.2020.01.17 [in Chinese]

Ma, L., Zhang, X., Zhang, G., & Xu, Y. Y. (2023). Research on the relationship between enterprise social media use and employee s’ innovative behaviors. China Journal of Information Systems, 1, 115-128. http://cjis.sem.tsinghua.edu.cn/vol28-07.pdf [in Chinese]

Martin, G., Parry, E., & Flowers, P. (2015). Do social media enhance constructive employee voice all of the time or just some of the time? Human Resource Management Journal, 25(4), 541-562. http://doi.org/10.1111/1748-8583.12081

Mazmanian, M., Orlikowski, J. W., & Yates, J. (2015). The autonomy paradox, the implications of mobile email devices for knowledge professionals. Operations Research, Management Science, 55(1), 141-143. http://doi.org/10.1287/orsc.1120.0806

Miao, R., Lv, C. S., & Lu, Y. (2024). A meta-analysis of the relationship between enterprise social media usage and employee s’ behavioral and psychological outcomes. Nankai Business Review, 27(1), 63-75. https://nbr.nankai.edu.cn/nkglpl/article/pdf/210926874 [in Chinese]

Murphy, G., & Salomone, S. (2013). Using social media to facilitate knowledge transfer in complex engineering environments: A primer for educators. European Journal of Engineering Education, 38(1), 70-84. http://doi.org/10.1080/03043797.2012.742871

Ouyang, C. H., Ma, Z. Q., & Zhu, Y. Y. (2023). The impact of workplace digitalization on employee innovative behavior: A moderated mediation model. Science & Technology Progress and Policy, 40(9), 129-139. http://doi.org/10.6049/kjjbydc.2022110025 [in Chinese]

Rhemtulla, M., Bork, R., & Borsboom, D. (2020). Worse than measurement error: Consequences of inappropriate latent variable measurement models. Psychological Methods, 25(1), 30-45. http://doi.org/10.1037/met0000220

Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635. http://doi.org/10.5465/AMJ.2010.51468988

Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716. http://doi.org/10.1177/0013164405282471

Schaufeli, W. B., Martinez, I. M., Pinto, A. M., Salanova, M., & Bakker A. B. (2002). Burnout and engagement in university students, a cross-national study. Journal of Cross-Cultural Psychology, 33(5), 464-481. http://doi.org/10.1177/0022022102033005003

Su, W. L., & Lin, X. Q. (2022). Constructive supervisor feedback and subordinate innovative behavior: The roles of chronic regulatory focus and job involvement. Science & Technology Progress and Policy, 39(3), 137-144. http://doi.org/10.6049/kjjbydc.2021010042 [in Chinese]

Sun, Y., He, S. J., Shang, R. A., & Fu, J. D. (2019). Research on the mechanism of enterprise social media platform affecting employee’s improvisational capability: From the perspective of online social network. Journal of Management World, 3, 157-168. http://doi.org/10.19744/j.cnki.11-1235/f.2019.0041 [in Chinese]

Suryanto, A., Fitriati, R., Natalia, S. I., Oktariani, A., Munawaroh, M., Nurdin, N., & Ahn, Y. H. (2022). Study of working from home: The impact of ICT anxiety and smartphone addiction on lecturers at NIPA school of administration on job performance. Heliyon, 8(12), 1-13. http://doi.org/10.1016/j.heliyon.2022.e11980

Ter Hoeven, C. L., Zoonen, V. W., & Fonner, K. L. (2016). The practical paradox of technology, the influence of communication technology use on employee burnout and engagement. Communication Monographs, 83(2), 239-263. http://doi.org/10.1080/03637751.2015.1133920

Thomas, J. P., Whitman, D. S., & Viswesvaran, C. (2010). Employee proactivity in organizations: A comparative meta‐analysis of emergent proactive constructs. Journal of Occupational and Organizational Psychology, 83(2), 275-300. http://doi.org/10.1348/096317910x502359

Wang, Y. Z., Luo, J. L., & Chang, T. (2014). A study about the influence of team leader’s social network ties on team creativity. Science of Science and Management of S&T, 8, 144-151. https://www.ssstm.org/CN/Y2014/V35/I08/144 [in Chinese]

Wu, S. J., Liu, G. X., & Nie, G. D. (2020). The impact of normal usage and overload usage of enterprise social media on employees’ performance. Soft Science, 34(7), 108-113. http://doi.org/10.13956/j.ss.1001-8409.2020.07.18 [in Chinese]

Xie, J., Ma, H., Zhou, Z. E., & Tang, H. (2018). Work-related use of information and communication technologies after hours and emotional exhaustion: A mediated moderation model. Computers in Human Behavior, 79, 94-104. http://doi.org/10.1016/j.chb.2017.10.023

Yang, J., Wu, M. J., & Huang, Y. (2023). The inverted u-shaped relationship between fun activities and employees’ innovative behavior—Based on the role of work engagement and job autonomy. Management Review, 8, 255-267. http://doi.org/10.14120/j.cnki.cn11-5057/f.2023.08.003 [in Chinese]

Yu, L. J. (2009). Research on the loyalty of enterprise knowledge workers based on intrinsic motivation incentive. Market Modernization, 4, 329. http://doi.org/10.3969/j.issn.1006-3102.2009.04.234 [in Chinese]

Zhang, R. J., Sun, J. M., & Wang, Z. (2014). The relationship among commitment-based human resource management practices, job engagement and innovative behavior. Journal of Chongqing University (Social Edition), 20(4), 73-79. http://doi.org/10.11835/j.issn.1008-5831.2014.04.010 [in Chinese]

Zhang, X. M., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement. The Academy of Management Journal, 53(1), 107-128. http://doi.org/10.5465/AMJ.2010.48037118

Zhang, X., Ma, L., Xu, B., & Xu, F. (2019). How social media usage affects employees’ job satisfaction and turnover intention, an empirical study in China. Information Management, 56(6), 103136. http://doi.org/10.1016/j.im.2018.12.004 [in Chinese]

Zhang, Z. G., Yu, C. P., & Li, Y. J. (2016). The relationship among proactive personality, knowledge sharing and employee’s innovation behavior. Management Review, 4, 123-133. http://doi.org/10.14120/j.cnki.cn11-5057/f.2016.04.013 [in Chinese]

Zhao, L., Sun, J. X., & Zhang, L. (2020). The impact of customer participation on SME s’ innovation performance in the context of social media—A double moderators model. Science & Technology Progress and Policy, 37(23), 91-99. http://doi.org/10.6049/kjjbydc.2020060498 [in Chinese]

Zhu, P. L., & Zhou, H. Y. (2024). Research on the influence of digital skill level on employee s’ work engagement. Science & Technology and Economy, 3, 101-105. http://doi.org/10.14059/j.cnki.cn32-1276n.2024.03.021 [in Chinese]

Zoonen, V. W., & Rice, R. E. (2017). Paradoxical implications of personal social media use for work. New Technology, Work and Employment, 32(3), 228-246. http://doi.org/10.1111/ntwe.12098