ปัจจัยที่ส่งผลต่อพฤติกรรมการเป็นสมาชิกที่ดีต่อองค์การของบุคลากรในศูนย์อำนวยการบริหารจังหวัดชายแดนภาคใต้ (ศอ.บต.)

Abstract

The purpose of this research was to study 1) the level of organizational citizenship behavior, organizational commitment, organizational justice perception and organizational culture perception of personnel in Southern Border Provinces Administrative Center (SBPAC) 2) the relationship between organizational citizenship behavior, organizational commitment, organizational justice perception and organizational culture perception of personnel in SBPAC and 3) factors affecting organizational citizenship behavior of personnel in SBPAC. The samples are 238 persons of personnel in SBPAC. This research collected data by questionnaires and analyze by SPSS program which is percentage, standard deviation, Pearson correlation coefficient and stepwise multiple regression analysis. The result revealed that 1) the level of organizational citizenship behavior is highest in all dimensions. 2) The relationship between all predictive variables and criterion variables at the .01 level of significance ranged .226 - .636 which is organizational commitment, organizational justice perception and organizational culture perception and various individual variables. The correlation coefficient is ranged .543 .552 .346 .636 .361 .226 .309 .442 .474 .418 .363 .442 and .362. 3) Stepwise multiple regression analysis is divided into two part, first is in each part the result show that there are three factors that can contribute to the organizational citizenship behavior. These include normative organizational commitment (X13), organizational justice perception of interpersonal relationships (X23), and affective organizational commitment (X11). The coefficient of multiple (R) is .706 and the predictive power is 49.8%. The predictive equation can be written as a raw score and standard scores as follows:

   Y  = 1.952 + .129 X₁₁ + .300 X₁₃  + .164 X₂₃

   Z = .192 X₁₁ + .436 X₁₃  + .253 X₂₃

Second is a whole part, the result show that there are two factors that can contribute to the organizational citizenship behavior. These include organizational commitment (X1) and organizational culture perception (X3). The coefficient of multiple (R) is .602 and the predictive power is 36.2%. The predictive equation can be written as a raw score and standard scores as follows:

Y = 2.366 + .283 X₁ + .249 X₃

Z = .438 X₁ + .323 X₃