Citizen’s Satisfactions Examining on Decentralization Reform for Organizational Restructuring in Siem Reap, Cambodia
ความพึงพอใจของประชาชนต่อการปฏิรูปการกระจายอำนาจเพื่อการปรับโครงสร้างองค์กร เมืองเสียมเรียบ ประเทศกัมพูชา
Keywords:
Keywords: Citizen’s satisfactions ความพึงพอใจของพลเมือง, Decentralization reform การปฏิรูปการกระจายอำนาจ, Organizational restructuring การปรับโครงสร้างองค์กร, and Siem Reap เสียมราบ, Cambodia กัมพูชาAbstract
Abstract
Organizational restructuring is the key contribution of decentralization reform. This research article was part of research which emphasizes on reality of decentralization reform to enhance public service delivery to citizens in Cambodia. Two objectives of this research were (1) To study the citizen satisfaction on organizational restructuring to enable public service to citizens. (2) To recommend guideline about crucial organizational structure framework which is suitable Cambodia. Quantitative methods approach was employed to find out the various theoretical of decentralization reform, organizational restructuring, public service and Cambodia’s context. Questionnaires survey of 400 samples of Siem Reap province’s citizens satisfactions and needs on public service delivery were carried out. This study introduces the DAMCAFC framework, emphasizing Decentralization, Adaptation, Mechanisms, Collaboration, Accountability, Finance, and Citizenship for effective organizational restructuring. This framework aims to modernize public service delivery, enhance citizen participation, and foster community development in Siem Reap, Cambodia. It aims for modernization, citizen advancement, and accountability, while fostering collaboration among stakeholders. The financial assessment and citizenship engagement for successful reform implementation is also emphasized. Assessment of the current structural management system reveals significant value in terms of increasing organizational capacity and empowering citizen participation, with a rating of value 1.00. Furthermore, the study examines citizens' satisfaction levels in alignment with Cambodia's vision for community development, with a significant value of 0.99 indicating the correlation between citizen participation and satisfaction in fostering community development.
Keywords: Citizen’s satisfactions, Decentralization reform , Organizational restructuring, Siem Reap, Cambodia
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