Study the work process of the Express maintenance 60 plus(EM60) system to increase the efficiency in the system. The improvement of the process and reduction of service time of the express maintenance plus 60 process (em60)

Abstract

This research aims toTo study and improve the workflow of the periodic check Express
maintenance 60 plus(EM60) analyze the problem and find the cause of the problem that
caused the periodic check work process to be delayed. A case study of an automotive service
center in Bangkok by applying the principle of QC Story to improve the work process for
maximum efficiency. Problem data collection was obtained from the process and procedures
of the periodic check Express maintenance 60 plus(EM60) according to Toyota Motor Thailand
Co., Ltd., with measurements and timekeeping of actual operations. The fishbone problem
diagram is used in this section to set standards. The causes of delays in work processes are
mainly caused by employees, work processes, tools, spare parts rooms, and locations to be
measured and timed actual operations. After the improvement to compare the time before
and after the improvement
As a result, the operational time of the Express maintenance 60 plus(EM60) process was
shortened from the standard time limit of 70 minutes to the 60 minutes specified and trained.
The skills of employees who have just arrived in the new work have set the work process to
a new standard for use in real work.