A Study of Student Satisfaction Towards Online Teaching and Learning Conditions in the Situation of COVID 2019 in Chongqing, China.

บทคัดย่อ

         This research investigates and compares students' satisfaction with online teaching and learning during the COVID-19 pandemic, focusing on personal factors such as gender, age, income, and available educational resources. The survey was conducted among undergraduate students in Chongqing, China, where the majority were male (40.0%), aged 18-20 (59.8%), with an average monthly income of 2,000-3,000 CYN (39.8%), and utilized various educational tools.

The analysis revealed that students were delighted with the online teaching and learning environment during the pandemic (average score 𝑥̅ = 4.43), with the Information and Communication Systems receiving the highest satisfaction score (𝑥̅ = 4.59). On a more detailed level, satisfaction varied based on personal factors. For example, those who did not specify their gender had the highest satisfaction (𝑥̅ =4.50), followed by females (𝑥̅ =4.44), and then males (𝑥̅ =4.40). Statistically significant differences in satisfaction were found when considering age, average monthly income, and type of learning equipment, underscoring the importance of personal factors in shaping students' online learning experiences during the COVID-19 outbreak. These findings suggest that personalized approaches could enhance online education effectiveness, particularly in periods of crisis such as a pandemic.