The Effects of Transformational and Transactional Leadership Styles and Communication Skills on Employee Job Satisfaction in the Banking Industry, Chengdu, China

บทคัดย่อ

transactional leadership style, transformational leadership style, and communication skill on (dependent variable) employee job satisfaction in the Banking industry in Chengdu, China. This research was quantitative. This research survey was observed on the non-managerial level of employees from the Banking industry in Chengdu, China. The 384 respondents participated in this study. Data were collected by using a questionnaire. The data collected were analyzed using descriptive and inferential statistics. This study found that managers' transactional and transformational leadership styles and communication skills positively influence employee job satisfaction.

          This study also found that most respondents were males (53.60%) and aged between 21-30 (44.01%). The study also explored employee behavior and found that employees wanted to become experts in their fields (33.85%) and were motivated by learning new things (41.15%). Good communication (29.95%), career opportunities (38.80%), and job facilities (29.43%) were identified as the most effective ways to improve teamwork, benefit employees, and support better work performance.

          In conclusion, the study suggests that transactional and transformational leadership styles and communication skills are essential in improving employee job satisfaction in the banking industry in Chengdu, China