The development of a mobile application for the management of imported goods: A Study of DD 1971 company limited and associate companies

Abstract

This research paper was 1) to develop a mobile application that will be a critical tool to support the operational management of imported merchandise to Thailand. 2) to measure the efficiency of the mobile application. Finally, 3) to evaluate the user satisfaction impact of the development of the mobile application. Prior to do the research, the researcher found that the current practice in terms of operational procedures of the case study and associate companies spent long time of collecting information as well as relating costs to imported goods. In addition, the developed mobile application would be a device that enhances the import operations and decrease the overall time of processing each import transaction. The participants in this study were comprised of 15 operators from DD 1971 Co., Ltd., and Associate companies. The research instruments used to collect data consists of 1) Mobile application for management of import goods, 2) the assessment of mobile application performance, and 3) the user’s satisfaction evaluation toward the mobile application device. As of the descriptive statistics: the means, and standard deviation, the results revealed that the proficiency was at the most efficient level (= 4.73, S.D. = 0.43). The level of user satisfaction from the surveyed population was at the most satisfying level (= 4.59, S.D. = 0.55). Therefore, it reduced the operating time by 56.07 percent.

Keywords: Mobile Application, Import merchandise