Competency in Providing Medical Services Case Study: Ratchaphiphat Hospital

Abstract

A study of the competency of providing medical services, a case study of Ratchaphiphat Hospital The purpose of this study was to study various factors as well as the competency of medical services and to use as a guideline for formulating service policies that could respond to the needs of patients and people who came to use medical services in Ratchaphiphat Hospital. Properly the research tool was a questionnaire. The statistics used were frequency, percentage, mean, standard deviation. The hypothesis was tested by statistical t-test and F-test. Statistical data analysis was performed using the SPSS.

The results of the research found that most of the sample who answered the questionnaire were female, aged 40-49 years, self-employed. The level of education is bachelor's degree. Average income 15,001 - 20,000 baht. Domiciled in Bangkok and its vicinity. The results of the study on the competency of providing medical services. In descending order, it was found that acceptance and credibility towards the hospital had the highest average of 4.58. Followed by service personnel with an average of 4.57. In terms of service efficiency, the average was 4.56. Service system with an average of 4.50. Quality of treatment with an average of 4.44 and facilities with an average of 4.38, respectively.

The results of the hypothesis testing showed that gender, age, occupation, education level, income and place of residence affected the competency of providing medical services. no difference Significantly at the 0.05 level.