Medical Tourism Services Design of Tour Operators Personnel in Eastern Economic Corridor Area
Article Sidebar
Main Article Content
Abstract
This research was aimed at studying the design of the medical tourism services of the tourism business, which is part of the supply chain that needs to be carried out to meet the needs of tourists. Two activities include medical services and transportation, by collecting data from sample groups of foreign tourists from Eastern Economic Corridor, by random sampling by thorough selection, and by analyzing survey components. By factor extraction, the orthogonal rotation axis using the max. method used samplings from the number of variables studied, by gathering data from a sample group of 249 people. The research found that the variables involved in medical services could be grouped into four groups. The variance is 41.322 57.593 69.856 77.420 and relates to three groups of transportation services. The variation is 49.264 67.886 78.629 by the services that tourists prioritize most, each group comprising knowledge of health programs, procurement, provision of health programs, implementation, and documentation for reception in Thailand, translation services, travel expenses for travel, ambulance provision, and airport reception coordination. With the weight of .913 .919 .887 .888 .924 .928 and .757.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The manuscript submitted for publication must be the original version, submitted only to this particular journal with no prior acceptance for publication elsewhere in other academic journals. The manuscript must also not violate the copyright issue by means of plagiarism.
References
Abadi, F. A., Sahebi, I. G., Arab, A., Alavi, A., & Karachi, H. (2018). Application of best-worst method
in evaluation of medical tourism development strategy. Decision Science Letters, 7(1), 77-
Abbaspour, A., Rahimian, H., Shaarbafchizadeh, N., Maghari, A., & Danial, Z., (2022). Designing the
competency-based training model of Iranian medical tourism. Journal of Education and
Health Promotion, 11(1), 1-10.
Ajmera, P. (2017). Ranking the strategies for Indian medical tourism sector through the integration
of SWOT analysis and TOPSIS method. International Journal of Health Care Quality
Assurance, 30(8), 668-679.
Alberti, F. G., Giusti, J. D., Papa, F., & Pizzurno, E. (2014). Competitiveness policies for medical
tourism clusters: Government initiatives in Thailand. International Journal of Economic
Policy in Emerging Economies, 7(3), 281-309.
Aydin, G., & Karamehmet, B. (2017). Factors affecting health tourism and international healthcare
facility choice. International Journal of Pharmaceutical and Healthcare Marketing, 11(1),
-36.
Baker, D. M. (2015). Medical tourism development, challenges and opportunities for Asia.
Almatourism - Journal of Tourism, Culture and Territorial Development, 6(12), 193-210.
Chuang, T. C., Liu, J. S., Lu, L. Y. Y., & Lee, Y. (2014). The main paths of medical tourism: From
transplantation to beautification. Tourism Management, 45(C), 49-58.
Clarke, N. (2002). Job/work environment factors influencing training transfer within a human service
agency: Some indicative support for Baldwin and Ford's transfer climate construct. International Journal of Training and Development, 6(3), 146–162.
Cohen, E. (2008). Medical tourism in Thailand. AU-GSB E-JOURNAL, 1(1), 24-37.
Cronbach, L. J. (1970). Essentials of psychological testing. New York: Harper & Row.
Debata, B. R., Patnaik, B., Mahapatra, S. S., & Sree, K. (2015). Interrelations of service quality and
service loyalty dimensions in medical tourism: A structural equation modeling approach. Benchmarking: An International Journal, 22(1), 18–55.
Ferrer, M., & Medhekar, A. (2012). The critical factors impacting on the global medical tourism
service supply chain management. In Proceedings of the 1st Annual International
Conference on Tourism and Hospitality Research (THoR 2012) (pp.23-28). Singapore: Global
Science & Technology Forum.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the
results of PLS-SEM. European Business Review, 31(1), 2-24.
Haqbin, A., Shojaei, P., Ronaghi, M., & Fazelzadeh, O. (2023). Medical tourism supply chain under
scrutiny: A hybrid grounded theory and DEMATEL method. Journal of Supply Chain
Management Science, 4(1-2), 25-44.
Heung, V. C. S., Kucukusta, D., & Song, H. (2011). Medical tourism development in Hong Kong: An
assessment of the barriers. Tourism Management, 32(5), 995–1005.
Iranmanesh, M., Moghavvemi, S., Zailani, S., & Hyun, S.S. (2018). The role of trust and religious
commitment in Islamic medical tourism. Asia Pacific Journal of Tourism Research, 23(3),
-15.
Kantawongwarn, K., Anthong, A., & Khaosa-ard, M. (2015). Khwāmsāmāt nai kān khǣng khan khō̜ng
ʻutsāhakam kānthō̜ngthīeo chœ̄ng sukkhaphāp (mē di khan) [Competitiveness of
Thailand's health tourism industry]. Chiang Mai: Institute for Public Policy Studies Chiang
Mai University.
Karadayi-Usta, S. (2020). An interpretive structural analysis for industry 4.0 adoption challenges.
IEEE Transactions on Engineering Management, 67(3), 973-978.
Karadayi-Usta, S., & SerdarAsan, S. (2020). A conceptual model of medical tourism service supply
chain. Journal of Industrial Engineering and Management, 13(2), 246-265.
KPMG in Thailand. (2018). Medical tourism industry focus. Retrieved November 16, 2023, from
Kulkalyuenyong, P. (2017). Kānthō̜ngthīeo chœ̄ng kānphǣt nai prathēt Thai: Khwām thāthāi læ
kānphatthanā [Medical tourism Thailand: Challenges and developments]. The Journal of
Social Communication Innovation, 5(1), 125-132.
Kumar S., Breuing R., & Chahal R. (2012). Globalization of health care delivery in the United States
through medical tourism. Journal of Health Communication, 17(2), 177-198.
Kumar, A., Ozdamar, L., & Zhang, C. N. (2008). Supply chain redesign in the healthcare industry of
Singapore. Supply Chain Management: An International Journal, 13(2), 95-103.
Lee, H. K., & Fernando, Y. (2015). The antecedents and outcomes of the medical tourism supply
Chain. Tourism Management, 46, 148–157.
Lunt, N., & Carrera, P. (2010). Medical tourism: Assessing the evidence on treatment abroad.
Maturitas, 66(1), 27-32.
Manirochana, N., & Vivanichakul, N. (2016). Khwāmsāmāt nai kān khǣng khan khō̜ng kānthō̜ngthīeo
chœ̄ng kānphǣt khō̜ng prathēt Thai [Competitiveness abilities of Thailand medical tourism]. Parichat Journal, 29(1), 196-215.
McClelland, D. C. (1973). Testing for competence rather than for "intelligence". American
Psychologist, 28(1), 1–14.
Peng, H., Xu, X., & Chen, W. (2011). Tourism supply chain coordination by tourism websites.
Retrieved November 16, 2023, from https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=& arnumber=5998772
Pitt, C., Goodman, C., & Hanson, K. (2016). Economic evaluation in global perspective: A
bibliometric analysis of the recent literature. Health Economics, 25, 9-28.
Rahman, M. K., & Zailani, S. (2017). The effectiveness and outcomes of the Muslim friendly medical
tourism supply chain. Journal of Islamic Marketing, 8(4), 732–752.
Shrestha, N. (2021). Factor analysis as a tool for survey analysis. American Journal of Applied
Mathematics and Statistics, 9(1), 4-11.
Tourism Authority of Thailand. (2020). Khrōngkān sưksā hūang sō ʻu pō̜ thān kānthō̜ngthīeo chœ̄ng
kānphǣt khō̜ng Thai [Thai medical tourism supply chain study project]. Retrieved December 10, 2023, from http://tourismlibrary.tat.or.th/medias/T26950.pdf.
TTB Analytics. (2022). Nǣonōm thurakit rōngphayābān ʻēkkachon tō tō̜ nư̄ang chī dī mā nai
ʻanākhot čha rē ngō̜ khưn nai phư̄nthī EEC læ kān songsœ̄m kānthō̜ngthīeo chœ̄ng sukkhaphāp [Future will accelerate in the EEC area and promote health tourism]. Retrieved November 16, 2023, from https://www.ttbbank.com/en/analytics/business-industry/tourism-healthcare.