The Relationship between Leadership, Quality of Working Life, Compensation, and Welfare Affecting Job Satisfaction of Hospital Employees
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Abstract
The structural relationship was investigated between leadership and the quality of the working life, compensation, and welfare of the employees affecting job satisfaction at Mission Hospital, Bangkok. Employees (N = 330) completed a questionnaire and the data were analyzed using Structural Equation Modeling with the Partial Least Square technique. Employees were of the opinion that leadership had a direct impact on their quality of working life (49.8%) and also had a direct effect on levels of compensation and welfare (68.7%). Apart from determining organizational direction, the leaders also determine the operational plans and various budgets. Employee satisfaction depended on the quality of working life (48.7%) and on compensation (9.1%). This indicated that employees paid more attention to the quality of their working lives than to income or welfare benefits, as long these were high enough to provide a reasonable living. Income and benefits are a part of a support structure that promotes employee quality of life, helps them reach their potential, and creates incentives for participation by performing their duties to their fullest capacity.
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