The Relationship between Leadership, Quality of Working Life, Compensation, and Welfare Affecting Job Satisfaction of Hospital Employees

Main Article Content

Pimpa Cheewaprakobkit
Busabong Chulapetch


The structural relationship was investigated between leadership and the quality of the working life, compensation, and welfare of the employees affecting job satisfaction at Mission Hospital, Bangkok. Employees (N = 330) completed a questionnaire and the data were analyzed using Structural Equation Modeling with the Partial Least Square technique. Employees were of the opinion that leadership had a direct impact on their quality of working life (49.8%) and also had a direct effect on levels of compensation and welfare (68.7%). Apart from determining organizational direction, the leaders also determine the operational plans and various budgets. Employee satisfaction depended on the quality of working life (48.7%) and on compensation (9.1%). This indicated that employees paid more attention to the quality of their working lives than to income or welfare benefits, as long these were high enough to provide a reasonable living. Income and benefits are a part of a support structure that promotes employee quality of life, helps them reach their potential, and creates incentives for participation by performing their duties to their fullest capacity.


Download data is not yet available.

Article Details

Research Articles


Asrar-ul-Haq, M., & Kuchinke, K. (2016). Impact of leadership styles on employees’ attitude towards their leader and performance: Empirical evidence from Pakistani banks. Future Business Journal, 2(1), 54–64.

Assawarungruang, W. (2017). Patčhai thī mī ʻitthiphon tō̜ khwāmtangčhai lāʻō̜k khō̜ng phǣt čhāk sathān phayābān nai khēt Krung Thēp Mahā Nakhō̜n [Factors influencing intention to quit of physician from healthcare facility in Bangkok] [Master’s thesis, University of the Thai Chamber of Commerce]. library/onlinethesis/303872.pdf

Chaulagain, N., & Khadka, D. (2012). Factors influencing job satisfaction among healthcare professionals at Tilganga Eye Centre, Kathmandu, Nepal. International Journal of Scientific & Technology Research, 1(11), 32–36.

Christ, G. (2016). Millennials value quality of work life over money. article/21917522/millennials-value-quality-of-work-life-over-money

Datta, P., & Datta, D. (2013). A study on motivation and satisfaction of employees in corporate hospitals in Kolkata, India. National Journal of Medical Research, 3(1), 56–59.

Davis, K., & Newstrom, J. (1985). Human behavior at work: Organizational behavior (7th ed.). McGraw-Hill Book Company.

Gilmer, B. (1996). Applied psychology: Problems in living and work. Hill Book Company.

Grover, H., & Wahee, S. J. (2013). Study on factors influencing job satisfaction of employees in Delhi/NCR. Opinion-International Journal of Business Management, 3(2), 101–112.

Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate data analysis (7th ed.). Prentice Hall.

Hair, J., Hult, G., Ringle, C., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.

Hair, J., Ringle, C., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 46(1–2), 1–12.

Hassard, J., Cox, T., Murawski, S., De Meyer, S., & Muylaert, K. (2011). Mental health promotion in the workplace—a good practice report. Publications Office of the European Union. mental-health-promotion-workplace-good-practice-report

Herzberg, F. (1966). Work and the nature of man. World Publishing Company.

Hoppock, R. (1935). Job satisfaction. Harper and Brothers.

Human Resources Committee. (2020). PM20–003: Humanize care survey result Y2019. In Minutes of human resource committee meeting 16 January 2020. Mission Hospital Bangkok.

Kalsoom, Z., Khan, M., & Zubair, S. (2018). Impact of transactional leadership and transformational leadership on employee performance: A case of FMCG industry of Pakistan. Industrial Engineering Letters, 8(3), 23–30.

Kuzey, C. (2012). Impact of health care employees’ job satisfaction on organizational performance support vector machine approach. European Journal of Economic and Political Studies, 5(1), 65–89.

Manasa, B., & Krishnanaik, C. (2015). Employee welfare measures—A study on cement corporation of India units, in Thandur and Adilabad. International Research Journal of Engineering and Technology, 2(9), 219–226.

Nayak, T., & Sahoo, C. (2015). Quality of work life and organizational performance: The mediating role of employee commitment. Journal of Health Management, 17(3), 263–273.

Newport, F., & Harter, J. (2016). U.S. workers' satisfaction with job dimensions increases. poll/195143/workers-satisfied-job-dimensions.aspx

Othman, F., Saad, M., Robani, A., & Abdullah, A. (2014). A conceptual framework of the impact of leadership styles on heterogeneous R&D team performance. International Symposium on Research in Innovation and Sustainability, 26(5), 1759–1762.

Pandey, M., & Tripathi, P. (2018). Examine the relationship between level of aspiration, believes in just world, psychological well-being and quality of work-life. Indian Journal of Health and Wellbeing, 9(1), 53–59.

Patro, C. S. (2015). Employee welfare measures in public and private sectors. International Journal of Service Science, Management, Engineering, and Technology, 6(1), 22–36.

Pongsriwat, S. (2015). Phāwa khwāmpen phū nam [Leadership]. BookDetails&book_id=15942

Prugsasri, P. (2014). Patčhai khā tō̜pthǣn thī mī phon tō̜ prasitthiphāp nai kān patibat ngān khō̜ng phanakngān bō̜risat Sayām mækkhrō čhamkat (Mahāchon) nai khēt Krung Thēp Mahā Nakhō̜n læ parimonthon [Compensation factors affecting to performance of the employee a case study of employee in Siam Makro Public Co., Ltd. Bangkok and Metropolitan Area] [Master’s Independent Study, Sripatum University].

Robbins, S. & Judge, T. (2017). Organizational behavior (13th ed.). Pearson Education.

Sirgy, M., Efraty, D., Siegel, P., & Lee, D. (2001). New measure of Quality of Work Life (QWL) based on need satisfaction and spillover theories’. Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, 55(3), 241–302.

Smith, P., Kendall, L., & Hulin, C. (1969). The measurement of satisfaction in work and retirement. Rand McNally.

Sungkapate, M., & Srivichai, C. (2017). Khwāmsamphan rawāng khunnaphāp chīwit nai kānthamngān kap khwām phūkphan tō̜ ʻongkān tām khwāmkhithen khō̜ng phayābān wichāchīp nai rōngphayābān chumchon čhangwat pathumthān [Relationships between quality of work life and organizational commitment as perceived by nurses at the community hospitals in Pathum Thani Province]. EAU Heritage Journal Science and Technology, 11(2), 227–238.

Tosh (2019). Khunnaphāp chīwit nai kānthamngān [Quality of working life]. item/475-quality-of-working-life

Vadivel, S., & Velmurugan, R. (2017). Quality of work life of employees in private companies with reference to Coimbatore. International Journal of Multidisciplinary Research & Development, 4(5), 128–131.

Wold, H. (1966). Estimation of principal components and related models by iterative least squares. In P.R. Krishnaiaah (Ed.), Multivariate analysis (pp. 391–420). Academic Press.