Team Working Characteristics Affecting the Operational Effectiveness of Personnel of the National Intelligence Agency

Abstract

            The objectives of this research were 1) the level of opinion regarding the team working characteristics affecting the operational effectiveness of National Intelligence Agency (NIA) personnel; 2) the level of effectiveness of the team working characteristics affecting the operational effectiveness of NIA personnel; 3) the team working characteristics affecting the operational effectiveness of NIA personnel; and 4) the issues and guidelines for developing teamwork skills that affect the operational effectiveness of NIA personnel. This was a survey research project. The samples were separated into two groups. They were 202 NIA government officials and the 3 division directors. The questionnaire and structured interview form were used as research tools. Frequency, percentage, mean, standard deviation, and multiple regression analysis were the statistics used for data analysis.

The study's findings revealed that: 1) an overview level of opinions regarding team working characteristics affecting the operational effectiveness of NIA personnel was at the highest level. 2) A high-level overview of the effectiveness of teamwork characteristics influencing the operational effectiveness of NIA personnel. The integration aspect was discovered to have the highest mean, followed by the cost-effectiveness of resources. And the lowest mean was the satisfaction of service recipients, respectively. 3) The teamwork characteristics that influenced the operational effectiveness of the NIA personnel at a statistically significant level of 0.05, namely, balanced and clear determination of members' roles, self-development, and good communication. The predictive equations influence each other and can predict 73.5 percent. 4) The issues discovered were that the personnel require new knowledge to apply in their work. The recommendation was that the organization first provide personnel with necessary and up-to-date knowledge in the changing context on a regular basis, develop an in-depth information system, and create learning opportunities for personnel. Second, team members were rarely involved in decision-making and planning. The organization should allow team members to participate and make decisions in the planning and work process, according to the recommendation.