Define Of Employee Core Competencies and Managerial Competencies to Development in Tourism Business And Hospitality (Hotel Service) in Phranakhon Si Ayutthaya province

Abstract

A Study of Define Of Employee Core Competencies and Managerial Competencies to Development in Tourism Business And Hospitality (Hotel Service) in Phranakhon Si Ayutthaya province. This study have three purpose which are follows; The first is to study to acknowledge and understand the principles, concepts, and theory of competency, the second is to define employee’s core competency and managerial competency, and the last is to use the result for apply to competency based management in human resource management activities for causing further competitive advantage .

                        The study use two method of research. The first is qualitative research is used in the process of interview; semi-structured interview, the management and the best performer of management levels and the second is quantitative research is used in the process of survey of management and employees who have position in management level. The questionnaires are surveyed by finite population that has 42 persons and divided into 6 groups ; Are responsible for the management position of General Manager , General Manager , Marketing and Sales , General Manager of Finance and Accounting , General Manager Maintenance , General Manager of Human Resources . And general manager, public relations and customer service, From Tourism Business And Hospitality (Hotel Service) in Phranakhon Si Ayutthaya province under Tourism Association Phranakhon Si Ayutthaya province.

                        The study has found the following results. 1. Employee Core Competency that the results is founded 5 competencies that employees, consist 1) Customer Focus 2) Quality Focus 3) Performance Measurement and Management 4) Team Work and 5) Result Focus 2. Managerial Competency that the results is founded 10 competencies that employees, consist 1) Sense of Accountability 2) Resources Planning and Management 3) Human Resources Development 4) Customer Focus 5) Stakeholders Management 6) Negotiation Skill 7) Performance Measurement and Management 8) Knowledge Applicability 9) Networking Relationship Management and 10) Effectiveness Under Pressure