Services Efficiency of Tourist Polices on the Perception of Thai Tourists: A Case Study of Tourist Police Station 1, Division 2, Tourist Police Division

Abstract

This research aimed to1) Study Services Efficiency of Tourist Polices on the Preception of Thai tourists: A Case Study of Tourist Police Station 1, Division 2, Tourist Police Division, and 2) investigate suggestions of service effectiveness  of tourist police of Thai tourists, case study Tourist Police Station 1, Division 2, Tourist Police Division. The samples were 190 Thai tourists. The instrument was a questionnaire. The data were analyzed by frequency, percentage, mean, and standard deviation. The results showed that, as a whole, the Thai tourists’ opinions towards service effectiveness of tourist police were at a high level for all 5 aspects by ranking from the highest to the lowest as follows: 1) communicative capability, 2) service procedure, 3) reliability and faithfulness, 4) enthusiasm of service delivery and 5) equivalence equity of service delivery.  The Thai tourists suggested that tourist police should speak various foreign languages. There should be more communicative  equipments and modern vehicles to improve service quality of tourist police.