The Competencies of Warehouse Managing Staff Matching with the Labor Market in the Air Freight Industry

Abstract

           The purpose of this research was to explore the desirable competencies of warehouse operators in the air cargo business. This qualitative research was conducted by in-depth interviews from the significant informants, including 11 of human resource officers, warehouse supervisors and warehouse staff in the air cargo business industry, and 1 human resources academic. The results of the interviews and the studies from related documents were then analyzed together. The results of the study revealed that 1) there were 5 aspects of human resource problems of entrepreneurs in the air cargo industry, which including lacking of patience, lacking of responsibility, lacking of teamwork, lacking of diligence and enthusiasm, and lacking of the skills required in the operation of the staff; 2) the competencies of warehouse operators that were most required by the labor market in the air cargo business industry were problem-solving ability, precision, and prudence, and these were followed by the patience in work, curiosity, discipline, ability to work as a team, ability to use the program, morality and kindness, enthusiasm, communication skills, and having knowledge in warehousing and logistics; 3) the synthesis of competencies of warehouse operators showed that there were 3 aspects that were required by the entrepreneurs in the air cargo industry, including knowledge, skills, and desirable characteristics.