Empowerment on Mental Properties, Thinking Skills and Performance of Private Hospital Financial Staff in Nakhonratchasima

Abstract

                This quasi-experimental research aimed to 1) compare the scores of mental attributes, self-efficacy and self-esteem, before and after the empowerment of private hospital’s financial staff, 2) compare the scores of thinking skills, the ability to solve problems, before and after the empowerment of such staff, 3) compare the performance, the issues of adverse events and the complaints and suggestions for improvement, before and after empowerment of such staff. The samples consisted of 16 financial officers of a private hospital in the year 2017. The instruments were the questionnaire for evaluations of mental attributes, self-efficacy, and self-esteem as well as thinking and problem solving skills. The empowerment program used in  this study was developed by the researcher. Data acquired from this study were analyzed by using Dependent t-test. The results found that, after empowerment, the staff’s self-efficacy, self-esteem and ability to solve the problem were shown to be higher than that before the empowerment at the statistical significance of .01. Moreover, after empowerment, the issue of adverse events was found to be lower than that before the empowerment at the statistical significance of .01., and the complaints and suggestions for improvement were also shown to be lower than that before the empowerment, but not statistically significant at .01.