The Capacity of Public Transportation Service in Chanthaburi Province

Abstract

The purpose of this study was to assess the capacity in terms of level of importance and performance of the public transportation in Chanthaburi Province. The study was quantitative research methodology which data were collected by using questionnaire from 400 participants. The data from questionnaires were analysed according to frequency, percentage, mean, standard deviation, t-test and measuring IPA by using gap analysis and thematic analysis comparison of the importance and performance of the public transportation services. The results revealed that the capacity of public transportation service in Chanthaburi Province should priority to improve and develop toward 5 dimensions as follow: 1) Personnel dimension: Providing service with hospitality and politeness 2) Fare rate dimension: clearly specify fares by distance 3) Reliability dimension: the departure according to schedule and limit the number of passengers related the law 4) Convenience dimension: increase the number of departures to meet the needs 5) Environment dimension: the number of seats as standard and not crowding. In terms of the aspect on working as standard, the public transportation in Chanthaburi Province should keep up the good work in 5 dimensions as follow: 1) Personnel Dimension: experience and driving skills 2) Fare rate Dimension: Fare rates are cheaper than other transportation services 3) Reliability Dimension: The name of driver, vehicle registration and telephone number are clearly specified 4) Convenience Dimension: appropriate service schedules for the start and end of each day 5) Environment Dimension: the vehicle conditions are ready to service, including vehicle number and clearly transportation route signs.