Strategy Formulation for Enhancing Personnel Competencies to Support Digital Era Tasks at the Office of the Permanent Secretary, Ministry of Education

Authors

  • Nittaya Jantungyai Faculty of Education, Silpakorn University, Nakhon Pathom 73000 Thailand
  • Narin Sungrugsa Faculty of Management Sciences, Silpakorn University, Nakhon Pathom 73000 Thailand
  • Wannawee Boonkoum Faculty of Education, Silpakorn University, Nakhon Pathom 73000 Thailand

Keywords:

Strategy Formulation, Personnel Competencies, Digital Era, Office of The Permanent Secretary Ministry of Education

Abstract

This policy research aimed to: 1) study the circumstances and expectations of personnel competencies required to support digital era tasks within the Office of the Permanent Secretary, Ministry of Education; 2) propose strategies for enhancing personnel competencies; and 3) present and endorse these strategies. Qualitative research and the Ethnographic Delphi Futures (EDFR) technique were employed. The research process comprised three steps. Firstly, 30 academic experts and stakeholders were interviewed, and their responses were analyzed using content analysis, SWOT analysis, TOWS Matrix, PESTEL analysis, and 7's MCKINSEY analysis to assess personnel competencies. Secondly, the three-round Ethnographic Delphi Futures technique was utilized to propose strategies for enhancing personnel competencies, involving 25 experts in reviewing the drafted strategy. Thirdly, a policy meeting was conducted with 30 participants, including administrators, experts, academics, and practitioners, to present and endorse the draft strategy, with data collected analyzed using content analysis.

               The research findings were as follows:

  1. Personnel competencies exhibited basic abilities and understanding of digital technology but lacked comprehensive analysis of development needs, hindering optimal performance. Additionally, budget constraints limited personnel development coverage across all job positions.
  2. The strategy for personnel competencies comprised four draft strategies: 1) Enhancing personnel abilities, skills, and competencies in digital technology for job tasks; 2) Cultivating cultures, mindsets, values, and attitudes fostering self-development in digital technology to adapt to evolving trends; 3) Developing flexible, modernized personnel management systems to address digital era tasks; 4) Improving digital technology systems, mechanisms, and infrastructures to enable efficient digital task performance. These draft strategies received significant endorsement from experts.
  3. The strategy and its endorsement were unanimously agreed upon by stakeholders, indicating consensus on its faultlessness, appropriateness, probability, and feasibility for implementation at the highest level.

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Published

2024-06-20

How to Cite

Jantungyai, N. ., Sungrugsa, N. ., & Boonkoum, W. . (2024). Strategy Formulation for Enhancing Personnel Competencies to Support Digital Era Tasks at the Office of the Permanent Secretary, Ministry of Education. ASEAN Journal of Education, 10(1). Retrieved from https://so01.tci-thaijo.org/index.php/AJE/article/view/274927

Issue

Vol. 10 No. 1 (2024): January - June 2024

Section

Research Articles

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