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Jing Li
Jiwen Song
Yue Wang


          Based on the survey data of Third-class hospital in China, this paper conducted a statistical analysis of the data using SPSS 22.0 and AMOS 21.0 and studied the influence of patient gratitude on the nurse-patient relationship. Professional self-identity was used as the moderating variable and job crafting as the mediating variable. Empirical findings: Patient gratitude is proportional to the nurse-patient relationship. Patient gratitude is proportional to the job crafting. The job crafting mediates the proportion of the patient gratitude and nurse-patient relationship. Professional self-identity moderates the proportion of the patient gratitude and nurse-patient relationship. The professional self-identity of nurses is proportional to the indirect effect that patient gratitude imposes on the nurse-patient relationship through job crafting: the higher professional self-identity of nurses, the more powerful intermediary role that job crafting plays between patient gratitude and nurse-patient relationship.


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Li, J., Song, J., & Wang, Y. (2020). WHAT’S THE SOLUTION FOR THE NURSE-PATIENT CONFLICT IN CHINA? THE NURSE-PATIENT CONFLICT SOLUTION, AND EMPIRICAL STUDY FROM PATIENT GRATITUDE PROFESSIONAL IDENTITY, AND JOB CRAFTING PERSPECTIVE. Chinese Journal of Social Science and Management, 4(1), 136-152. Retrieved from https://so01.tci-thaijo.org/index.php/CJSSM/article/view/204369
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