WHAT’S THE SOLUTION FOR THE NURSE-PATIENT CONFLICT IN CHINA? THE NURSE-PATIENT CONFLICT SOLUTION, AND EMPIRICAL STUDY FROM PATIENT GRATITUDE PROFESSIONAL IDENTITY, AND JOB CRAFTING PERSPECTIVE

Main Article Content

Jing Li
Jiwen Song
Yue Wang

Abstract

Abstract
          Based on the survey data of Third-class hospital in China, this paper conducted a statistical analysis of the data using SPSS 22.0 and AMOS 21.0 and studied the influence of patient gratitude on the nurse-patient relationship. Professional self-identity was used as the moderating variable and job crafting as the mediating variable. Empirical findings: Patient gratitude is proportional to the nurse-patient relationship. Patient gratitude is proportional to the job crafting. The job crafting mediates the proportion of the patient gratitude and nurse-patient relationship. Professional self-identity moderates the proportion of the patient gratitude and nurse-patient relationship. The professional self-identity of nurses is proportional to the indirect effect that patient gratitude imposes on the nurse-patient relationship through job crafting: the higher professional self-identity of nurses, the more powerful intermediary role that job crafting plays between patient gratitude and nurse-patient relationship.

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How to Cite
Li, J., Song, J., & Wang, Y. (2020). WHAT’S THE SOLUTION FOR THE NURSE-PATIENT CONFLICT IN CHINA? THE NURSE-PATIENT CONFLICT SOLUTION, AND EMPIRICAL STUDY FROM PATIENT GRATITUDE PROFESSIONAL IDENTITY, AND JOB CRAFTING PERSPECTIVE. Chinese Journal of Social Science and Management, 4(1), 136-152. Retrieved from https://so01.tci-thaijo.org/index.php/CJSSM/article/view/204369
Section
Research Articles

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