THE INFLUENCE OF PERCEIVED VALUE ON PURCHASING TENDENCY OF HOUSEKEEPING SERVICE CUSTOMER BASED ON MULTI-GROUP ANALYSIS

Main Article Content

Weitao Zhou

Abstract

Based on 387 typical data samples, the structural equation model was used to examine the housekeeping service employers’ perceived value of each dimension and its antecedent on purchase behavior influence. It confrmed the multiple different demographic variables group had signifcant differences among the adjustment effect of the critical path and put forward targeted marketing strategies according to the research conclusion. The study found that domestic service employers perceived value between each dimension of the complex value chain transitive relation. Among them, emotional value directly influenced the factors of purchasing behavior tendency, and other perceived value dimensions directly or indirectly affected emotional value, thus influencing buying behavior and forming the perception of the value chain among domestic corporate employers.

Article Details

How to Cite
Zhou, W. (2023). THE INFLUENCE OF PERCEIVED VALUE ON PURCHASING TENDENCY OF HOUSEKEEPING SERVICE CUSTOMER BASED ON MULTI-GROUP ANALYSIS. Chinese Journal of Social Science and Management, 7(1), 121–133. Retrieved from https://so01.tci-thaijo.org/index.php/CJSSM/article/view/248890
Section
Research Articles

References

Ajzen, I., & Fishbein, M. (1977). Attitude behavior relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84(5), 888-918.

Alok, G., Su, B. C., & Walter, Z. P. (2004). Risk profle and consumer shopping behavior in clectronic and traditional channels. Decision Support Systems, 38(3), 347-367.

Bai, C. H., Fan, X. C., & Gan, Y. (2002). Service enterprise brand management based on customer perceived value. Foreign Economics and Management, (2), 7-13. [in Chinese]

Bauer, R. A. (1960). Consumer behavior as risk taking in dynamic marketing for a changing world. American Marketing Association.

Bojani, C. D. C. (1996). Consumer perceptions of price, value and satisfaction in the hotel industry: An exploratory study. Journal of Hospitality and Leisure Marketing, 4(1), 5-22.

Cheng, Y., & Liu, Y. (2013). An empirical study on the impact of customer value on purchasing decisions. Science and Technology Management Research, 33(2), 203-207. [in Chinese]

Cox, D. (1976). Risk taking and information handling in consumer behavior. Harvard University Press. Cui, D. F., & Li, S. M. (2018). Research on the influence of customer perceived value on customer purchasing tendency of featured agricultural products--Based on multi-group structural equation model. Agrotechnical Economy, 12, 119-129. [in Chinese]

Grönroos, C. (1990). Service management and marketing the moments of truth in service competition. Lexington Books.

Huang, J., Qiu, H. G., Bai, F. J., & Carl, P. (2006). Cognition, acceptance and purchase intention of GM food among Chinese urban consumers. China Soft Science, (2), 61-67. [in Chinese]

Huang, Y. H., & Huang, F. C. (2007). Tourist perceived value model, measurement and empirical research.Travel Journal, 8, 42-47. [in Chinese]

Jagdish, N., & Banwari, M. (2004). Consumer behavior management perspective. China Machine Press.[in Chinese]

James, P. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134.

Javier, S. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27, 394-409.

Kashyap, R., & Bojanic, D. (2000). A structural analysis of value, quality, and price perceptions of business and leisure travelers. Journal of Travel Research, 39(1), 45-51.

Kotler, P., & Levy, S. J. (1969). Broadening the concept of marketing. Journal of Marketing, 33(1), 10-15.

Lin, Y., & Li, W. (2015). Research status of customer perceived value. China Business, (2), 116-119. [in Chinese]

Lu, J. (2020). Development path and evolution logic analysis of fnancial marketing--Based on the analytical perspective of “New Theory of Customer Value”. The Shanghai’s Commercial, 6, 117-119. [in Chinese]

Nena, L. (2003). Consumers perceived risk: Sources versus consequences. Electronic Commerce Research and Application, 2, 216-228.

Nirmala, R. P., & Dewi, I. J. (2011). The effects of shopping orientations, consumer innovativeness purchase experience’ and gender on intention to shop for fashion products online. Gadjah Mada International Journal of Business, 13(1), 65-83.

Parasuraman, A., Valarie, A., Zeithaml, L., & Berry, L. (1985). Aconceptula model of service quality and its implications for future research. Journal of Marketing, (4), 41-50.

Pine, J., & Gilmore, J. H. (2012). The experience economy. Machinery Industry Press. [in Chinese]

Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15-37.

Strader, T. J., & Shaw, M. J. (1977). Characteristics of electronic markets. Decision Support System, (21), 185-198.

Sweeney, J., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77, 203-220.

Teoman, D., & Anna, S. M. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, (26), 311-323.

Wang, C., Wu, Z. B., & Wang, Y. Q. (2016). An empirical study on the impact of transaction costs on consumers’ perceived value under mobile e-commerce. China Management Science, 24(8), 98-106.

Woodall, T. (2003). Conceptualising value for the customer: An attributional, structural, and dispositional analysis. Academy of Marketing Science Review, 12, 1-42.

Woodruff, R. B. (1997). Customer value: The next source of competitive disadvantage. Journal of the Academy of Marketing Science, 25(2), 139-153.

Wu, J. F., Hou, L., & Zhang, Y. J. (2016). The influencing factors of customer adoption willingness in multi-channel retail system: Based on the moderating effect of online shopping experience. Journal of Beijing Technology and Business University (Social Science Edition), 31(4), 51-59. [in Chinese]

Xing, S., Lu, F., & Chang, Y. (2007). Summary of customer value theory. Jiangsu Business Theory, (6), 40-42. [in Chinese]

Xu, P. (2009). Research on brand positioning model based on consumer cognition. Nankai University. [in Chinese]

Yang, X. Y., & Zhou, Y. J. (2006). Green value: A new dimension of customer perceived value. China’s Industrial Economy, 7, 110-116. [in Chinese]

Yang, Y., & Dong, D. (2005). Measurement of customer purchase tendency and its management implications. Prediction, (3), 19-24. [in Chinese]

Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A mean-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.

Zhang, G. Z., Peng, C. Y., Zhang, F. F., & Yang, Y. M. (2017). The effect of customer perceived value on purchasing intention of agricultural products: An empirical analysis based on certifed agricultural products. Journal of Hunan Agricultural University (Social Science Edition), 18(2), 24-28. [in Chinese]

Zhao, C., Jin, M., & Zhao, M. (2008). Study on the structure of green agricultural products purchasing behavior of female groups. Research on Financial and Economic Issues, (1), 113-118. [in Chinese]

Zhong, K. (2013). Research on the impact of perceived value of online consumers on purchase intention. Liaoning University. [in Chinese]