HOW DOES EMPLOYEES’ EMOTION SUSCEPTIBILITY AFFECT WORK PROCRASTINATION? THE CRITICAL ROLES OF SELF-MONITORING AND LEADER-MEMBER EXCHANGE

Main Article Content

Sen Liu
Ching-Chou Chen

Abstract

This study aimed to explore how and when employees’ susceptibility to emotional contagion affects their work procrastination behavior. This article analyzed 659 valid employee samples through a questionnaire survey. Results show that susceptibility to emotional contagion negatively affects emotional deprivation and social companionship (two  dimensions of workplace loneliness). Moreover, in one situation, the ability to modify self-presentation and sensitivity to the expressive behavior of others, two dimensions of self-monitoring, also significantly negatively moderate the above direct relationships. In another situation, the leader-member exchange negatively moderated relationships between emotional deprivation, social companionship, and work procrastination. This study suggests that increasing employee susceptibility to emotional contagion can improve interpersonal relationships. A stronger relationship between leaders and employees can reduce work procrastination.

Article Details

How to Cite
Liu, S., & Chen, C.-C. (2024). HOW DOES EMPLOYEES’ EMOTION SUSCEPTIBILITY AFFECT WORK PROCRASTINATION? THE CRITICAL ROLES OF SELF-MONITORING AND LEADER-MEMBER EXCHANGE. Chinese Journal of Social Science and Management, 8(1), 102–119. Retrieved from https://so01.tci-thaijo.org/index.php/CJSSM/article/view/271118
Section
Research Articles

References

Ahmad, Z., & Hussain, M. M. (2020). Can gender moderate the relationship of mindfulness, procrastination and job performance among telecom employees? Review of Economics and Development Studies, 6(3), 557-566. https://doi.org/10.47067/read-s.v6i3.246

Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF027233-27

Bareket-Bojmel, L., Chernyak-Hai, L., & Margalit, M. (2023). Out of sight but not out of mind: The role of loneliness and hope in remote work and in job engagement. Personality and Individual Differences, 202, 111955. https://doi.org/10.1016/j.paid.2-022.111955

Barsade, S. G., Coutifaris, C. G., & Pillemer, J. (2018). Emotional contagion in organizational life. Research in Organizational Behavior, 38, 137-151. https://doi.org/10.1016/j.rio-b.2018.11.005

Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2), 139-161. https://doi.org/10.1016/0167-8116(95)00038-0

Bolden, J., & Fillauer, J. P. (2020). “Tomorrow is the busiest day of the week”: Executive functions mediate the relation between procrastination and attention problems. Journal of American College Health, 68(8), 854-863. https://doi.org/10.1080/074484-81.2019.1626399

Borawski, D., Wajs, T., Sojka, K., & Misztal, U. (2021). Interrelations between attachment styles, emotional contagion and loneliness. Journal of Family Issues, 42(9), 2064-2082. https://doi.org/10.1177/0192513X20966013

Chauhan, R. S., MacDougall, A. E., Buckley, M. R., Howe, D. C., Crisostomo, M. E., & Zeni, T. (2020). Better late than early? Reviewing procrastination in organizations. Management Research Review, 43(10), 1289-1308. https://doi.org/10.1108/MRR092-0190413

De Clercq, D., Fatima, T., & Jahanzeb, S. (2022). Cronies, procrastinators, and leaders: A conservation of resources perspective on employees’ responses to organizational cronyism. European Journal of Work and Organizational Psychology, 31(1), 77-88. https://doi.org/10.1080/1359432X.2021.1928076

Deniz, S. (2019). Effect of loneliness in the workplace on employees’ job performance: A study for hospital employees. International Journal of Health Services Research and Policy, 4(3), 214-224. https://doi.org/10.23884/ijhsrp.2019.4.3.06

Doherty, R. W. (1997). The emotional contagion scale: A measure of individual differences. Journal of Nonverbal Behavior, 21(2), 131-154. https://doi.org/10.1023/A:10249560-03-661

Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange: Integrating the past with an eye toward the future. Journal of Management, 38(6), 1715-1759. https://doi.org/10.1177/0149206311415280

Ekanayake, E. M. H. L., & Weerasinghe, T. D. (2019). Impact of emotional contagion on work performance of employees. Kelaniya Journal of Human Resource Management, 14(2), 28-45. http://doi.org/10.4038/kjhrm.v14i2.68

Elfenbein, H. A. (2014). The many faces of emotional contagion: An affective process theory of affective linkage. Organizational Psychology Review, 4, 326-362. https://doi.org/1-0.1177/2041386614542889

Feyzi Behnagh, R., & Ferrari, J. R. (2022). Exploring 40 years on affective correlates to procrastination: A literature review of situational and dispositional types. Current Psychology, 41, 1097-1111. https://doi.org/10.1007/s12144-021-02653-z

Firoz, M., Chaudhary, R., & Khan, A. (2021). Desolated milieu: Exploring the trajectory of workplace loneliness (2006-2019). Management Research Review, 44(5), 757-780. https://doi.org/10.1108/MRR-01-2020-0051

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104

Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of Leader-Member Exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247. https://doi.org/10.1016/10489843(95)90036-5

Hen, M., Goroshit, M., & Viengarten, S. (2021). How decisional and general procrastination relate to procrastination at work: An investigation of office and non-office workers. Personality and Individual Differences, 172, 1-6. https://doi.org/10.1016/j.paid.20-20.110581

Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology: An International Review, 50(3), 337-421. https://doi.org/10.1111/1464-0597.00062

Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55. https://doi.org/10.1080/10705519909540118

Jia, M., & Cheng, J. (2021). Emotional experiences in the workplace: Biological sex, supervisor nonverbal behaviors, and subordinate susceptibility to emotional contagion. Psychological Reports, 124(4), 1687-1714. https://doi.org/10.1177/0033294120940-552

Kelly, J. R., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86(1), 99-130. https://do-i.org/10.1006/obhd.2001.2974

Kong, D. T., & Ho, V. T. (2018). The performance implication of obsessive work passion: Unpacking the moderating and mediating mechanisms from a conservation of resources perspective. European Journal of Work and Organizational Psychology, 27(2), 269-279. https://doi.org/10.1080/1359432X.2018.1440211

Kudret, S., Erdogan, B., & Bauer, T. N. (2019). Self‐monitoring personality trait at work: An integrative narrative review and future research directions. Journal of Organizational Behavior, 40(2), 193-208. https://doi.org/10.1002/job.2346

Lam, L. W., & Lau, D. C. (2012). Feeling lonely at work: Investigating the consequences of unsatisfactory workplace relationships. The International Journal of Human Resource Management, 23(20), 4265-4282. https://doi.org/10.1080/09585192.2012.665070

Lennox, R. D., & Wolfe, R. N. (1984). Revision of the self-monitoring scale. Journal of Personality and Social Psychology, 46(6), 1349-1364. https://doi.org/10.1037/0022-3514.46.6.1349

Metin, U. B., Taris, T. W., Peeters, M. C., Korpinen, M., Smrke, U., Razum, J., Kolářová, M., Baykova, R., & Gaioshko, D. (2019). Validation of the procrastination at work scale: A seven-language study. European Journal of Psychological Assessment, 36(5), 767-776. https://doi.org/10.1027/10155759/a000554

Oh, I. S., Charlier, S. D., Mount, M. K., & Berry, C. M. (2014). The two faces of high self-monitors: Chameleonic moderating effects of self‐monitoring on the relationships between personality traits and counterproductive work behaviors. Journal of Organizational Behavior, 35(1), 92-111. https://doi.org/10.1002/job.1856

Ozcelik, H., & Barsade, S. G. (2018). No employee an island: Workplace loneliness and job performance. Academy of Management Journal, 61(6), 2343-2366. https://doi.org/1-0.5465/amj.2015.1066

Rokach, A. (2014). Leadership and loneliness. International Journal of Leadership and Change, 2(1), 48-58. https://digitalcommons.wku.edu/ijlc/vol2/iss1/6

Saman, A., & Wirawan, H. (2021). Examining the impact of psychological capital on academic achievement and work performance: The roles of procrastination and conscientiousness. Cogent Psychology, 8(1), 1-20. https://doi.org/10.1080/2331190-8.2021.1938853

Sharma, A., & Sharma, A. (2021). Turnover intention and procrastination: Causal contribution of work-life balance. Journal of Contemporary Issues in Business and Government, 27(2), 1891-1901. https://doi.org/10.47750/cibg.2021.27.02.199

Shin, J., & Grant, A. M. (2021). When putting work off pays off: The curvilinear relationship between procrastination and creativity. Academy of Management Journal, 64(3), 772-798. https://doi.org/10.5465/amj.2018.1471

Snyder, M. (1974). Self-monitoring of expressive behavior. Journal of Personality and Social Psychology, 30(4), 526-537. https://doi.org/10.1037/h0037039

Steel, P. (2007). The nature of procrastination: A meta-analytic and theoretical review of quintessential self-regulatory failure. Psychological Bulletin, 133(1), 65-94. https://doi.org/10.1037/00332909.133.1.65

Steel, P. (2010). Arousal, avoidant and decisional procrastinators: Do they exist? Personality and Individual Differences, 48(8), 926-934. https://doi.org/10.1016/j.paid.2010.2.025

Tinsley, H. E., & Tinsley, D. J. (1987). Uses of factor analysis in counseling psychology research. Journal of Counseling Psychology, 34(4), 414-424. https://doi.org/10.103-7/0022-0167.34.4.414

Verbeke, W. (1997). Individual differences in emotional contagion of salespersons: Its effect on performance and burnout. Psychology & Marketing, 14(6), 617-636. https://psycnet.apa.org/record/1997-07091-006

Vveinhardt, J., & Sroka, W. (2022). What determines employee procrastination and multitasking in the workplace: Personal qualities or mismanagement? Journal of Business Economics and Management, 23(3), 532-550. https://doi.org/10.3846/jbe-m.2022.16178

Wright, S. L., Burt, C. D., & Strongman, K. T. (2006). Loneliness in the workplace: Construct definition and scale development. New Zealand Journal of Psychology, 35(2), 59-68. http://hdl.handle.net/10092/2751