人工智能使用对员工双元创新的影响研究
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摘要
本研究旨在探讨人工智能（AI）的使用如何影响员工的开发式创新和探索式创新，并进一步分析愉悦情绪在其中的中介作用。基于认知评价理论和情感信息理论，本研究提出人工智能的使用能够提高员工的工作效率从而引起员工的积极评价，促进愉悦情绪，但是这种情绪可能会使员工对人工智能产生依赖，不利于双元创新的发展。通过对企业员工的问卷调查与实证分析，结果表明 AI 技术的使用对开发式创新和探索式创新均具有显著正向影响。然而，通过愉悦情绪对开发式创新的负向影响不显著，但对探索式创新的负向影响显著。研究表明， AI 技术有助于提升员工双元创新能力，但其带来的愉悦情绪可能降低员工的探索意愿。因此，企业应优化 AI 赋能机制，增强员工的探索式创新动机，以充分发挥 AI 的双元创新促进作用。本研究不仅拓展了认知评价理论在创新领域的适用范围，也为情感信息理论关于情绪对信息加工风格的情境依赖性与适应性功能提供了实证支持，挑战了积极情绪必然带来正向作用的传统认知，为后续探讨情绪的多样性功能提供了理论基础。
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Chinese Journal of Social Science and Management Editorial Division
The Office of Research and Development, Panyapiwat Institute of Management
85/1 Moo 2, Chaengwattana Rd., Bang Talat, Pakkred, Nonthaburi 11120, Thailand
Tel. 02 855 01048 E-mail: cjssm@pim.ac.th
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