Emotional Intelligence Affecting Work Success of One Private Mobile Network Service Provider in Thailand
Keywords:
Emotional Intelligence, Work Success, Mobile Network Service ProviderAbstract
The purposes of this research were to study (1) the level of emotional intelligence; (2) the level of work success; and (3) emotional intelligence affecting work success of one private mobile network service provider in Thailand. The sample group were 155 mobile network service providers in Thailand, Sales channel: Premium Retailer. Data were collected using questionnaires and has a reliability value of 0.94. Statistics used in data analysis include frequency, percentage, mean, standard deviation, and multiple regression analysis. The results found that (1) the overall emotional intelligence level of one mobile network operator in Thailand, was at the highest level (=4.52), average was at the highest level in every aspect, arranged from highest to lowest as follows: self-motivation, self-regulation, social skills, empathy, and self-awareness. (2) Level of work success of mobile network operator in Thailand, the overall level was at the highest level (
=4.23), the average was at the highest level in 2 areas, work role success, and interpersonal success, and (3) Emotional intelligence includes empathy and social skill affecting the work success of one private mobile network service provider in Thailand, at moderate level, at the statistical significance level of 0.05.
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