Deriving Education Quality Assurance Criteria in IQA System of a Graduate-only Institution: A Delphi Method
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Abstract
The latest internal quality assurance (IQA) system developed by the Office of the Higher Education Commission (OHEC) gives an opportunity to each institution to select its own IQA system in order to manage education to be efficient and effective on an ongoing basis. Therefore, the institution needs to study related principle carefully to select suitable IQA system as it is one tool of organization development to achieve its goal. The purpose of this paper was to demonstrate a method of deriving quality assurance (QA) criteria for a graduate-only institution adopting the National Institute of Development Administration (NIDA) as a case study. The method applied here was the Delphi method. A Questionnaire for the Delphi was developed from a revision of QA frameworks, both national and international levels including the results of focus group and interviews. 35 subject matter experts (SMEs) were purposively selected from persons having responsibilities related to the IQA system at NIDA. Mode, Median, and Interquartile were used for data analysis. The study found 7 items with perfect consensus: 4 items in management section were under human resource management, and working systems topics, 2 items in teaching section were under program, and student development and support topics, including 1 item in academic service section. From the process of implementing the Delphi, it can be recognized as observation for future research that the QA frameworks for developing the questionnaire and the qualification of the SMEs are significant.
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