QUALITY SERVICE OF LAND OFFICE NAKHON PHANOM PROVINCIAL

Abstract

The main objectives of this research was to study the qualty service of the Land Office NaKhon Phanom Provincial. To compare of service quality of the Land Office NaKhon Phanom Provincial When classified by personal characteristics and to study guidelines for improving the service quality of the Land Office Nakhon Phanom. A sample was People who come to contact for service of Land Office Nakhon Phanom Between 1 October - 30 December 2020, a total of 391 people. Obtained data were analyzed by using descriptive statistics. Frequency , percentage , mean ,standard deviation, t-test and f-test were used for the statistical treatment.

          Findings of the Research were as follows Service quality of Land Office Nakhon Phanom Overall, it was at a high level (= 4.40). When considering each aspect, it was found that the quality of service was at a high level in all aspects, with the highest mean process/service procedures (= 4.48), the staff/service personne (= 4.39),in the area location and facilities arrangement (= 4.38), and the service channels (= 4.36) Respectively. The comparison service quality of the Land Office Nakhon Phanom When classified by personal characteristics Consisting Found that Different levels of education level and occupation Statistically significant at a level of 0.05 ,gender, age, and average monthly income were not different. The guidelines for improving the service quality of the Land Office Nakhon Phanom Including 1) Staff should be developed to provide services quickly and timely. Along with informing the recipients clearly about the process and duration of the service 2) Should arrange a dedicated service staff to answer questions or give advice In order to facilitate the people who have suffered and issue an advisory service in the area 3) The tools and technology they provide should have a backup system in the event of a power failure. 4) Should improve buildings and facilities such as public bathrooms and parking.