QUALITY OF PUBLIC SERVICE OF UBOLRATANA DISTRICT OFFICE KHON KAEN PROVINCE

Abstract

The main objective of this research was to study the quality of public service of Ubolratana District Office. Khon Kaen Province The sample used in this research was people aged 18 years and over who lived in Ubolratana District. Khon Kaen province number 397 people using the formula of Taro Yamane. It is a questionnaire consisting of 3 parts, statistics used in data analysis. The descriptive statistics were number, percentage, mean and standard deviation for the general data of the sample. The inferential statistics were T-test and F-test for comparing the quality of public service of Ubolratana District Office. Khon Kaen Province By gender, age, education level and occupation.

The results of the findings were as follows : Quality of Public Service of Ubolratana District Office Khon Kaen Province Overall, it was at the high level (= 3.78, S.D.= 0.54)  and when considering each aspect, it was found that the side with the highest mean was  service concreteity (= 3.87, S.D.= 0.71), followed by answer. Responding to clients (= 3.77, S.D.= 0.73) and the side with the lowest mean was the confidence of clients (= 3.29, S.D.= 0.68). Khon Kaen Province Classified by gender, age, education level and occupation.  Overall, it was found that the education level was significantly different at level 0.05, while  sex, age and occupation were not different. Recommendations for the development of the quality of public service of Ubolratana District Office Khon Kaen Province That is, the management   systems and mechanisms should be set to be appropriate and meet the needs of the  people in the service area. This is to ensure the quality of service. And improve the efficiency   and effectiveness of the service to be better.