The Relationships among Resource Management Affecting Business Performance of Thai SMEs in Bangkok Metropolis

Main Article Content

Pavinee Na srito
Napaporn Khantanapha
Rapeepun Piriyakul


This study focused on the relationships among resource management that affects the business performance of Thai SMEs in Bangkok Metropolis. This study is a review of relevant literature and theories. The sample consisted of 2 groups of small and medium enterprises include production groups and service groups in Bangkok with the total of 300 persons. The analysis of data was Confirmatory Factor Analysis: CFA

The results of the study from the analysis of CFA (Confirmatory Factor Analysis) to prove the appropriateness of the division of variables in each factor (latent variable). The result found that the test results Chi-Square/df = 3.766 Normed Fit Index (NFI) = 0.934 Parsimony Normed Fit Index (PNFI) = 0.939 Comparative Fit Index (CFI) = 0.951 Root Mean Square Residual (RMR) = 0.045, Root Mean Square Error Average (RMSEA) = 0.106 Goodness of Fit Index (GFI) = 0.845. The conclusion of the study considered that the suitability of the model for factorization is good. In addition, the result of the study showed that 3 factors of Resource Management are Human Capital Management. (HCM) Relation Capital Management (RCM) and Customer Capital Management (CCM) influenced Business Performance and found that Human Capital Management factors (HCM) had the highest influence in Business Performance.


Download data is not yet available.

Article Details

บทความวิจัย (research article)


สำนักงานส่งเสริมวิสาหกิจขนาดกลางและขนาดย่อม. (2562). รายงานสถานการณ์วิสาหกิจขนาดกลางและขนาดย่อม ปี 2562. กรุงเทพฯ: บริษัทอมรินทร์พริ้นติ้งแอนด์พับลิชชิ่ง จำกัด (มหาชน).

Ahmad Reza, K.M., Amini, A., Latif, M. (2014). The impact of information technology capability on firm performance; a focus on employee customer profit chain. Iranian Journal of Management Studies (IJMS), 7(1), 95-120.

Alika, Joseph, I. & Aibieyi, S. (2014). Human Capital: Definitions, Approaches and Management Dynamics. Journal of Business Administration and Education, 5(1), 55-78.

Anghel M.I. (2008). Intellectual Capital and Intangible Assets Analysis and Valuation. Theoretical and Applied Economics, 3(520), 75-84.

Azadeh D. (2017). Identification and Prioritization of the Criteria Measuring Organizational Capital in the Oil Industry using Grey Systems Theory. Petroleum Business Review, 1(1), 49-57.

Barney J.B. (1995). Looking inside for competitive advantage. Academy of Management Executive, 9(4), 49-61.

Baruch Lev, (2016). Ogranizational Capital: A CEO’s Guide to Measuring and Managing Enterprise Intangibles. New York: The Center for Global Enterprise.

Becker G. (1964). Human Capital A Theoretical and Empirical Analysis, with Special Reference to Education. The National Bureau of Economic Research All rights reserved. Chicago: The University of Chicago Press.

Becker B. & Gerhart B. (1996), The Impact of Human Resource Management on Organizational Performance: Progress and Prospects. The Acadecy of Management Journal, 39(4), 779 -801.

Bentler, P. M. & C. P. Chou, (1987). Statistics for parameter expansion and contraction in structural models. Presented at meeting of the American Educational Research Association, San Francisco.

Bontis, N. (1999). Managing organizational knowledge by diagnosing intellectual capital: framing and advancing the state of the field, Int. J. Technology Management, 18(n), 433–462.

Bontis, N.(2000). Intellectual Capital and Business Performance in Malaysian Industry. Journal of Intellectual Capital, 1(1) 85-100.

Buhman, (2005). Interdisciplinary and Interorganizational Research: Establishing the Science of Enterprise Networks. Production and Operations Management, 14(4), 493 - 513.

Byrne, B.M. (1998), Structural Equation Modeling with LISREL, PRELIS and SIMPLIS: Basic Concepts, Applications and Programming. Mahwah, New Jersey: Lawrence Erlbaum Associates.

Clark M. Carolyn (1993). Transformational learning. New Directions for Adult and Continuing Education, 57(1), 47-56.

Carson, (2004). Mindfulness-Based Relationship Enhancement. BEHAVIOR THERAPY, 35(3), 471–494.

Correa, J.E. Camacho, M.J. & Morquela, R.E. (2015). Application of a model of human capital to promote the competitiveness of small and medium enterprises. Review of Business & Finance Studies, 6(3), 31-44.

Dong Xiaoying, Liu Qianqian & Yin Dezhi, (2008). Business Performance, Business Strategy, and Information System Strategic Alignment: An Empirical Study on Chinese Firms, Journal Tsinghua Science and Technology. 13(3), 348-354.

Duffy, J. (2000). Knowledge management: to be or not to be?. Information Management Journal, 34(1), 64-67.

Edvinsson, L. and Malone, M. (1997), Intellectual Capital: Realising Your Company’s True Value by Finding its Hidden Brainpower, Harper Collins. New York: NY.

Fernandez E., Montes J.M., Vazquez C.J. (2000). Typology and strategic analysis of intangible resources: A Resource Based Approach. Technovation, 20(2), 81-92.

Fukugawa N. (2006). Science parks in Japan and their value-added contributions to new technology-based firms. International Journal of Industrial Organization, 24(2), 381-400.

Gregorio Martín de Castro, José Emilio Navas López, Fernando Enrique García Muiña & Pedro López Sáez, (2000). A New Model to Measure and Manage Intellectual Capital. Departamento de Organización de Empresas: Universidad Complutense de Madrid.

Hill, C.W.L. and Jones, G.R. (2001). Strategic Management Theory – An Integrated Approach. Houghton Mifflin Company. Boston, MA, New York: NY.

Kocabasoglu, C., Prahinski, C., Klassen, R., 2007. Linking forward and reverse supply chain investments: the role of business uncertainty. Journal of Operations Management, 25(6), 1141–1160.

Kong E. & Prior D. (2008). An intellectual capital perspective of competitive advantage in nonprofit organisations. International Journal of Nonprofit and Voluntary Sector Marketing, 13(2), 119-128.

Kozena, M, Striteska, M. (2010). The Key Differences Between Balanced Scorecard Framework For Public and Private Sector. The Proceedings of 6th International Strategic Management Conference. St. Petersburk, Russia, 2010, 403-409.

Kucharþíková, A. (2011). Human Capital – definitions and approaches. Human Resources Management & Ergonomics, Technical University in Zvolen, Zvolen, 5(2), 60-70.

Noland, M. (2003). Religion, Culture, and Economic Performance. Institute for International Economics Working, n(n), 3-8.

Maran M., Lawrence A. & Maimunah Ismail, (2009). Human Capital Development and ITS Impact on Firm Performance: Evidence from Developmental Economics, Journal of International Social Research, 2(8), 265-272.

Moeller K. (2009). Intangible and Financial Performance: Causes and Effects. journal of Intellectual Capital, 10(2), 224-245.

Muthén & Muthén B. (2009). Applications of continuous-time survival in latent variable models for the analysis of oncology randomized clinical trial data using Mplus. Technical Report. Eli Lilly & Company Global Health Outcomes.

Ordonez de Pablos P., (2004). The Importance of Relational Capital in service industry: the case of Spanish Banking Sector. Int. Journal of Learning and Intellectual Capital, 1(4), 431-440.

Ordonez de Pablos P., (2004). Measuring and reporting structural capital: Lessons from European learning firms. Journal of Intellectual Capital, 5(4), 629-647.

Penrose E. (1959). The Theory of the Growth of the Firm. New York: Oxford University Press.

Rainsbury,(2002).Ranking workplace competencies: Student and graduate perceptions. Asia-Pacific Journal of Cooperative Education, 3(2), 8-18.

Ranzijn, M. & Verboom, S. (2004). Connecting corporate performance and gender diversity. University of Amsterdam.

Roos, G., Bainbridge, A. & Jacobsen, K. (2001). Intellectual capital analysis as a strategic tool. Strategy and Leadership, 29(4), 21-26.

Subramaniam & Youndt A. (2017). The Influence of Intellectual Capital on the type of Innovative Capabilities. Academy of Management Journal, 48(3), 450-463.

Terpend, R.,(2008). Buyer–Supplier Relationships: Derived Value Over Two Decades. Journal of Supply Chain Management, 44(2), 28-55.

Thomas, D.C., Ravlin, E. C. , & Wallace, A. (1996). Effect of cultural diversity in work groups. In M. Erez & S. B. Bacharach (Eds.), Research in the sociology of organizations. Greenwich, 14(n), 1-33.

Venkatraman, N.,(2004). Knowledge Relatedness and the Performance of Multi business Firms. Strategic Management Journal, 26(2), 97-119.

ZHAO,(2008). The Information Technology Capability of Third-Party Logistics Providers: A Resource-Based View and Empirical Evidence From China. Journal of Supply Chain Management, 44(3), 22-38.