Factors Relating to the Quality of Working life of Employees: A Case Study of Chonburi Provincial Excise Office

Abstract

The objectives of this research were (1) to study the level of occupational wellbeing of employees of Chonburi Provincial Excise Office; (2) to compare the level of occupational wellbeing of those employees divided by demographic factors; (3) to study factors related to their occupational wellbeing; and (4) to study approaches to improving their occupational wellbeing. The study population was the 173 employees of Chonburi Provincial Excise Office, out of which a sample population of 121 was selected using the Taro Yamane method. The data collection tools were a questionnaire and an interview form. Data were statistically analyzed using percentage, frequency, mean, standard deviation, ANOVA, t test and Pearson’s correlated coefficients. The results showed that (1) Overall, the employees rated their level of occupational wellbeing at less than 80%, or an average score of 3.40 on a Rankin scale (medium). Occupational wellbeing was rated as medium in 7 categories (highest to lowest mean scores): organizational success and acceptance; work rules; opportunities to develop employees’ capabilities; job security and advancement; fair and sufficient pay; safe and healthy work environment; and participation in the organization. Occupational wellbeing was rated as high in 4 categories (highest to lowest mean scores): social relations; work-life balance; mutual benefits; respect for personal rights and freedoms; and fairness. (2) Employees with different demographic factors had different levels of perceived occupational wellbeing. (3) Incentive-related factors were found to be weakly related to occupational wellbeing (0.29) and organizational factors were related to occupational wellbeing to a medium degree (0.42). (4) The category of occupational wellbeing that most employees thought should be improved the most was fair and sufficient pay, followed by the categories of opportunities for developing employees’ capabilities, job security and advancement, respect for personal rights and freedoms, fairness, safe and healthy work environment, and mutual benefits, in that order.