Problems and Behavior of Using International Goods and Parcels Service Delivery Between Thailand and Lao People's Democratic Republic

Abstract

The purpose of this study is 1) to understand the behavior of using international Delivery and postal services between Thailand and the Lao People's Democratic Republic, 2) to identify the problems in the use of services, 3) to examine the relationship between the problems in service usage of B2B, B2C, and C2C user groups. The data will be analyzed using average, percentage and the Chi-Square Test. The data will be collected from a sample group of 250 samples.

The study results indicate differences in issues among user groups. It was found that problems such as the inability to track the status of products and parcels during transportation, issues with damaged or lost goods, difficulties in making payments with the preferred currency, and impacts from exchange rate fluctuations vary among users. Based on research findings, users of the transportation service require the following improvements from the service providers: 1) Enhance delivery tracking systems to provide real-time information to customers, so they can easily track the status of their deliveries. 2) Offer direct ordering options through multiple platforms to make the process more convenient for customers. 3)  Adopt flexible pricing policies that are responsive to exchange rate fluctuations to minimize the impact on customers. 4)  Improve the quality of services to minimize the damage and loss of goods. 5) Making it easier for customers to make payments and minimize the impact of exchange rate fluctuations. 6) Offer different solutions for different user groups (B2B, B2C, and C2C) to address their unique needs and requirements.