A Comparison Analysis of Job Retention of Hotel Staff between International Hotel Chains and Local Hotel Chains: A Case Study of Intercontinental Bangkok Hotel and Centara Grand Hotel at Central World

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นที จันทร์เพ็ญ Natee Janpen


The objectives of this study were to study the factors influencing the job retention of hotel staff of local hotel chains and international hotel chains, to examine the factors influencing for job retention of hotel staff in comparison between the international hotel chains and local hotel chains.

This is quantitative research that the data was collected by questionnaire and conducted from 520 hotel staff which is delivered to InterContinental Hotel Bangkok for 280 questionnaires and to Centara Grand hotel at Central World for 240 questionnaires. The data was analyzed by frequency, percentage, mean, and standard deviation. The hypotheses were tested by T-Test, F-Test and Multiple Regression statistic.

The result showed the majority of both respondents were females, in the age range of 25 or below to 35 year olds, single status, Thai nationality, graduated with a Bachelor’s degree, earning monthly around 15,001 – 25,000 baht and the majority of both hotels staff worked as officer position. In terms of hypotheses testing, both of demographic factor and human resource management factors have influenced hotel staff decision making on job retention of international hotel chains and local hotel chains.



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Natee Janpen น. จ. (2018). A Comparison Analysis of Job Retention of Hotel Staff between International Hotel Chains and Local Hotel Chains: A Case Study of Intercontinental Bangkok Hotel and Centara Grand Hotel at Central World. Dusit Thani College Journal, 11(1), 16–33. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/135429
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