The Relationship between Perceived Human Resource Management Practices and Organizational Citizenship Behavior: A Mediating Role of Employee Engagement in Five Star Hotels in Thailand

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Pornpimol Chaisanit
Sangkae Punyasiri


The objectives of this study were as follows: (1) to examine the relationship between perceived human resources management (HRM) practices, employee engagement and organizational citizenship behavior (OCB), and (2) to investigate the mediating role of employee engagement (EE) in the relationship between perceived HRM practices and OCB. The data was collected from 325 non-managerial level employees in five star hotels in Thailand. A quantitative method (n = 325) was used to examine the relationship between perceived HRM practices, employee engagement and OCB. To achieve these objectives data were analyzed using descriptive statistics, confirmatory factor analysis, and structural equation modeling. The results revealed that perceived HRM practices were positively related to OCB, and employee engagement played a partial mediating role in the relationship between perceived HRM practices and OCB.

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Chaisanit, P. . ., & Punyasiri , S. . . (2020). The Relationship between Perceived Human Resource Management Practices and Organizational Citizenship Behavior: A Mediating Role of Employee Engagement in Five Star Hotels in Thailand. Dusit Thani College Journal, 12(3), 150–165. Retrieved from
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