Service Quality of PrachuapKhiri Khan Provincial Land Office, PranBuri Branch

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Suwannee Yenruksree

Abstract

       This research aimed to study (1) the service quality level of PrachuapKhiri Khan Provincial Land Office, Pranburi branch. (2) factors of service provision of PrachuapKhiri Khan Provincial Land Office, PranBuri branch. (3) thecausal relationship between thefactors of service and service quality level of PrachuapKhiri Khan Provincial Land Office, Pranburi branch. The sample group used in this research were 138 of the people who use the service at Pranburi, PrachuapKhiri Khan Province branch offices. Descriptive Statistics were percentage, mean, standard devaitionInferential Statistics was multiple regression analysis.


       The results of the research showed that;(1) overall quality of service of PrachuapKhiri Khan Provincial Land Office, PranBuri branch has a high level of service quality. When considering each aspect, it was found that the service quality is at a high level sorted by order as follows: on-going service,equal service provision,on-time service,advanced services and adequate service (2) the service factor of PrachuapKhiri Khan Provincial Land Office, PranBuri branch, showed that the overall service was at a high level. When considering each aspect, it was found that there is a high level of service provided in the following order: the confidence of personnel in providing services,service process,type of service,legal regulations and facilities (3) service factors in overall, there is a causal relationship with service quality of PrachuapKhiri Khan Provincial Land Office, PranBuri branch. When considering each aspect, it was found that service factor of PrachuapKhiri Khan Provincial Land Office, Pranburi branch, service process,the type of service,facilities In terms of confidence, service and legal regulations showeda causal relationship with the quality of service of PrachuapKhiri Khan Provincial Land Office, Pranburi branch at the level of 0.001.

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Academic Articles