Efficiency of the Service of Public Relations Bureau the Secretariat of the Hous of Representatives

Abstract

The objectives of this research are 1) to study the opinions of service - receivers about the efficiency of giving service by Public Relations Bureau, the Secretariat of the House of Representatives and 2) to compare the opinions of the service - receivers to the efficiency of the service of Public Relations Bureau, the Secretariat of the House of Representatives, by classifying individual requisition. The sampling groups are the officials of Parliament, the members of National Reform Council, the persons working with the members of National Reform Council and 323 people who receiver the service from the Public Relations Bureau, the Secretariat of the House of Representatives. The tools used for collecting data are questionnaires, statistics used for analysis of data such as percentage, mean, standard deviation, test with statistics T and analysis of single variance with the test of statistics F as well as couple comparison with the test of LSD, together with the level of statistical importance at .05. The results showed that : 1) as a whole, the opinions of the service recipients to the efficiency of services of Public Relations Bureau, the Secretariat of the House of Representatives, were at a high level by ranking from the highest average to the lowest average as follows : Staff, facilities and service processes. and 2) the differences of ages and kinds of service vsage affected opinions  to the efficiency of service of Public Relations Bureau, the Secretariat of the House of Representatives, at different levels.