员工适应性表现差异的原因： 探讨来自于对不合规任务的解读所引发的压力效应
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摘要
员工对于被分派任务的理解，决定他们在组织中的行为与表现。本研究观察到，员工的适应性表现跟不同的工作压力相关，而不同的压力知觉，可能是来自于员工对不合规任务解 读。此外，个人特征主动性自我控制可能会影响到这个过程。本研究目的是想要探讨为何员工 对不合规任务的看法如何影响其适应性表现。通过文献梳理，本研究从压力认知评价理论，建 立解释这个过程的模型。本研究通过搜集 699 名医务人员的有效样本进行实证分析，三项主要 结果表明，挑战性压力可以提高员工进行自我解压技能 (Handling Work Stress) 和培训参与 (Training Effort)，而阻碍性压力正好相反。其次，不合理任务和不必要任务会让员工感受到更 多的是阻碍性压力，并非挑战性压力。最后，主动性自我控制可以影响员工的不合规任务对工 作压力的解读。因此，本研究认为管理者可以尝试透过帮助员工正向的理解不合规任务，或训 练员工提高主动性自我控制，可以有效帮助员工更好的应对工作中的挑战。
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Chinese Journal of Social Science and Management Editorial Division
The Office of Research and Development, Panyapiwat Institute of Management
85/1 Moo 2, Chaengwattana Rd., Bang Talat, Pakkred, Nonthaburi 11120, Thailand
Tel. 02 855 01048 E-mail: cjssm@pim.ac.th
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