Business Continuity Management: The Navaminda Kasatriyadhiraj Royal Thai Air Force Academy during the COVID-19 Pandemic

Abstract

The purpose of this academic article is to present a model of Business Continuity Management (BCM), using a case study of the Navaminda Kasatriyadhiraj Royal Thai Air Force Academy during the COVID-19 pandemic. The content concerns advanced preparation for crisis situations to prevent paralysis in work and services during the pandemic. Organizations must identify BCM strategies and plans. The absence of BCM contingency plans may affect various aspects of the organization, such as services to clients, and may have economic, financial, social, communal, and environmental impact, as well as damage to life and property.

Therefore, the Navaminda Kasatriyadhiraj Royal Thai Air Force Academy and the organic units of the Royal Thai Air Force should review and update their plans by utilizing BCM concepts in accordance with the widely accepted BS25999 international standard. The standard has 6 main components: 1) BCM Program Management; 2) Study and understand the Organization; 3) Determine BCM strategy; 4) Develop and implement BCM crisis response; 5) Test, adjust, and review plans and strategies; and 6) Embed BCM in the organization’s culture, which may lead to the fulfillment of the ISO 22301: 2012 standards. The scope of management methods and resources required for BCM for each organic unit of the Royal Thai Air Force may vary according to size, mission type, and active resources. E-services and digital systems should also be used in management, as these areas are already a strong point of the Royal Thai Air Force.