People’s Satisfaction with the Public Services Administration of Local Governments in Rayong Province

Abstract

The purposes of this research were (1) to identify problems and causes relating to the Public Services Administration of Local Governments in Rayong Province (2) to provide some recommendations for resolving the problems and (3) to study people’s satisfaction with the services administration of local governments, including revenue collection, construction permit, and civil registration and ID card issuing. This research is a qualitative research. Data were collected using semi-structured in-depth interviews. The sample consisted of 39 key informants from 3 municipalities including chief executives, chief staffs, service staffs, and municipalities’ clients.  The results were as follows:  Tax collection are not covered the whole area due to the uncompleted taxation mapping database. Tax payers feel unfair and are reluctant to pay. Mayors are also afraid to enforce the law for fear of losing voters.  Construction permit issuing is delay due to lacking of competent staffs and up-to-date tools and technology. Civil registration and ID card services can only be done within limited time. As a result of the staffs are able to access the database center, owned by the Department of Provincial Administration, within official time.  Base on the findings, in order to satisfy people, municipalities should provide standard services. The services should be improved by providing more competent staffs, efficient and up-to-date tools