Service Quality of Logistics Providers in Thailand: A Case Study of Industrial in The Eastern Region

Abstract

The objective of this research consists of (1) to study the service quality factors influencing enhancement logistics service providers in Thailand industry at Amata Industrial Estate and Leam Chabang Industrial Estate and (2) to compare the differences of service quality factors between Amata Industrial Estate and Leam Chabang Industrial Estate for improved to enhance logistics performance in Thailand industry. The methodologies for this study are descriptive analysis and hypothesis test (t-test) by using primary sources from population target in Amata Industrial Estate and Leam Chabang Industrial Estate. In the study conducted survey from entrepreneur in Industry. According to the research results found that entrepreneur gives the important about transfer unnecessary activities to expert to support their business which this factor is very important for decision about factors influencing enhancement logistics service providers. However, the results also shown the significant of service quality factors to improve and enhance logistics performance for Thailand industry in Amata Industrial Estate and Leam Chabang Industrial Estate which is Tangible factor related the physical facilities and appearance of personal characteristics. Tangible characteristics of service quality are concerned with the appearance of employees, physical facilities and other facilities. In the summary result of Hypothesis test shown that the 5 factors including reliability, responsiveness, tangible, empathy and assurance, they are no difference regarding to service quality factors between Amata Industrial Estate and Leam Chabang Industrial Estate.