Enhancing Employee Engagement of XYZ Higher Educational Institute

Abstract

The objectives of this research are 1) study in factors affecting employee engagement 2) study the level of employee engagement and 3) propose the methods for enhancing employee engagement of XYZ Higher Educational Institute by using mixed methods research separating by 3 phases. In phase 1, a qualitative method has been used to find factors, affecting employee engagement by using in-depth interview of 2 management levels and group discussion of 47 employee were there are 4 factors affecting employee engagement which are Job Characteristics, People and Social, Organization Practice, and Organizational Climate and Culture. When employee are engaged, they will show in feeling and behavior. Moreover, the engaged employee will perform 3 different levels: individual performance, team performance, and business performance. In phase 2, a quantitative method has been used to find the level of employee engagement. The sample is 300 employees of XYZ Higher Educational Institute selected by simple random sampling. The stepwise multiple regression analysis is used, and found out that Organizational Climate and Culture factor and Job Characteristics factor affected employee engagement showing in feeling and behavior at statistical significance level of 0.05. When employee engage, the result of working show in team performance the most, then individual performance and business performance. In phase 3, there is a proposal for creating employee engagement. After receiving engagement result, a group discussion with human resources management team was arranged to find out the methods for enhancing employee engagement; and found that there are five methods: 1) analyze the problems in each department to solve it correctly 2) review the action plan of human resources department used in present 3) create an employee’s awareness of useful information within organization 4) implement more effective tools, such as performance evaluation and Information Technology 5) Declare the results of tools and systems’ usage to employee for clarification and fairness.