The Effect of Employee’s Satisfaction in Organizational Management during the COVID-19 Pandemic on the Perceived Job Security and Trust in Organization: A Case Study of Organizational Commitment as the Moderator

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Juthatip Wiwattanapantuwong
Saharath Wongchompoo


Building trust among employees is one of the key factors that helps organization to survive from crisis. This study examines the effect of employee’s satisfaction in the organizational management during the early stage of the COVID-19 pandemic on employee perception of job security and trust in organization in Thailand by considering the effects of organizational commitment on this relationship. We collected data via online platform in the middle of 2020, during the second and third lockdown in Bangkok, and received 352 responses who had been working for various organizations in Bangkok metropolitan area. The moderated mediation model was applied to test the hypothetical model. As a result, we found the significant direct effect of employee perceived satisfaction toward organizational management during the COVID-19 pandemic on perceived trust. Feeling secure in Job was found significantly mediated this relationship. Perceived commitment to the organization moderated the link between employee perceived satisfaction toward organizational management and perceived trust.

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