The Influence of Career Management on Organizational Commitment among Hotel Employees in Songkhla Province: Examining the Mediating Role of Career Satisfaction
Main Article Content
Abstract
This research aims to examine the influence of two types of career management activities, namely (1) organizational career management (OCM) and (2) individual career management (ICM) on hotel employees’ organizational commitment (OC), which comprises three underlying facets including affective commitment, normative commitment and continuance commitment. This research also aims to examine the mediating role of career satisfaction (CS). Survey data were collected from a sample of 600 hotel employees in 20 hotels in Songkhla Province. The data were analyzed using structural equation modeling (SEM). The results showed that OCM had a direct positive influence on affective commitment, normative commitment and continuance commitment, while ICM had a direct positive influence only on affective commitment. In addition, both OCM and ICM indirectly influenced the three facets of OC. Thus, while previous research indicates that career management activities may equip employees with marketable skills, in turn leading them to manage themselves out of the organization, the current findings suggest otherwise.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
1) The content of article in HROD journal is the author’s wholly responsibility to research, analyze, summarize, compile, and reference data. The editorial department will not be responsible in anyway.
2) The submitted articles in HROD journal must be unpublished before and must not be currently under consideration for publication elsewhere. If it is detected for its repetition, the author must be responsible for infringement of copyright.
3) Authors will be asked to transfer copyright of the article to the Publisher. The article is prohibited to reproduce all or part of the text, unless allowed.
References
ทีดีอาร์ไอ. (2564). วิเคราะห์ผลกระทบของโควิด-19 ต่อธุรกิจท่องเที่ยว. https://tdri.or.th/2021/02/covid-112/
ธนาคารแห่งประเทศไทย. (2566). การท่องเที่ยวไทยฟื้นตัวอย่างไรในเชิงพื้นที่. https://www.bot.or.th/th/research-and-publications/article/chaengsibia/article-.html
พุทธชาด ลุงคำ. (2564). แนวโน้มธุรกิจ/อุตสาหกรรม ปี 2564-2566: ธุรกิจโรงแรม. https://www.krungsri.com/th/research/industry/industry-outlook/services/hotels/io/io-hotel-21
สำนักงานสถิติจังหวัดสงขลา. (2563). รายงานสถิติจังหวัดสงขลา พ.ศ.2563. สำนักงานสถิติจังหวัดสงขลา.
สำนักงานสถิติจังหวัดสงขลา. (2564). รายชื่อสถานที่พักแรม ปี 2563. http://songkhla.nso.go.th
อิศรัฏฐ์ รินไธสง. (2558). สถิติสำหรับการวิจัยทางพฤติกรรมศาสตร์และสังคมศาสตร์. ภาควิชารัฐประศาสนศาสตร์. คณะวิทยาการจัดการ. มหาวิทยาลัยสงขลานครินทร์.
Akkermans, J., Brenninkmeijer, V., Huibers, M., & Blonk, R. W. B. (2013). Competencies for the contemporary career: Development and preliminary validation of the career competencies questionnaire. Journal of Career Development, 40, 245–267. https://doi.org/10.1177/0894845312467501
Bambacas, M. (2010). Organizational handling of careers influences managers’ organizational commitment. Journal of Management Development, 29(9), 807–827. https://doi.org/10.1108/02621711011072513
Blau, P. M. (1964). Exchange and power in social life. J. Wiley.
De Vos, A., Dewettinck, K., & Buyens, D. (2009). The professional career on the right track: A study on the interaction between career self-management and organizational career management in explaining employee outcomes. European Journal of Work and Organizational Psychology, 18, 55–80. https://doi.org/10.1080/13594320801966257
Dewi, R. S., & Nurhayati, M. (2021). The effect of career development on turnover intention with job satisfaction and organizational commitment as mediators, study at PT Control Systems Arena Para Nusa. European Journal of Business and Management Research, 6(4), 11–18. https://doi.org/10.24018/ejbmr.2021.6.4.918
Diamantopoulos, A., & Siguaw, J. A. (2000). Introducing SEM. Sage.
Eby, L. T., Allen, T. D., & Brinley, A. (2005). A cross-level investigation of the relationship between career management practices and career-related attitudes. Group and Organization Management, 30(6), 565–596. https://doi.org/10.1177/1059601104269118
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment and innovation. Journal of Applied Psychology, 75, 51–59. https://doi.org/10.1037/0021-9010.75.1.51
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor sup- port: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565–573. https://doi.org/10.1037/0021-9010.87.3.565
Franzen, A. and Hangartner, D. (2006). Social networks and labour market outcomes: the non-monetary benefits of social capital. European Sociological Review, 22(4), 353–368. https://doi.org/10.1093/esr/jcl001
Gagné, M. (2018). From strategy to action: Transforming organizational goals into organizational behavior. International Journal of Management Reviews, 20, S83–S104. https://doi.org/10.1111/ijmr.12159
Gergen, K. J. (1969). The psychology of behavior exchange.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161–178. https://doi.org/10.2307/2092623
Greenhaus, J.G., Callanan, G.A., & Godshalk, V. M. (2000). Career management. (3rd ed.). The Dryden Press.
Greenhaus, J. H., Callanan, G. A., & Godshalk, V. M. (2009). Career management. Sage.
Greenhaus, J.H., Parasuraman, S., and Wormley, W. M. (1990). Effects of race on organizational experiences, job performance evaluations, and career outcomes. The Academy of Management Journal, 33(1), 64–86. https://doi.org/10.5465/256352
Guan, Y., Wen, Y., Chen, S. X., Liu, H., Si, W., Liu, Y., ... & Dong, Z. (2014). When do salary and job level predict career satisfaction and turnover intention among Chinese managers? The role of perceived organizational career management and career anchor. European Journal of Work and Organizational Psychology, 23(4), 596–607. https://doi.org/10.1080/1359432X.2013.763403
Gutteridge, T.G., Leibowitz, Z.B., & Shore, J. E. (1993). Organizational career development (Jossey-Bass (ed.).
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Englewood Cliffs: Prentice Hall.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2018). Multivariate Data Analysis (8th ed.). Cengage Learning.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6): Pearson Prentice Hall Upper Saddle River.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks. Sage.
Hess, N., & Jepsen, D. M. (2009). Career stage and generational differences in psychological contracts. Career Development International, 14(3), 261–283. https://doi.org/10.1108/13620430910966433
Hsiao, J. M., & Lin, D. S. (2018). The impacts of working conditions and employee competences of fresh graduates on job expertise, salary and job satisfaction. Journal of Reviews on Global Economics, 7, 246–259. https://doi.org/10.6000/1929-7092.2018.07.22
Hu, L., & Bentler, P. M. (1995). Evaluating model fit. Sage.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1–55. https://doi.org/10.1080/10705519909540118
Irving, G., & Meyer, J. (1994). Re-examination of the met expectations hypothesis: a longitudinal analysis. Journal of Applied Psychology, 79, 937–949. https://doi.org/10.1037/0021-9010.79.6.937
Judge, T.A., Cable, D.M., Boudreau, J.W. and Bretz, R. D. (1995). An empirical investigation of the predictors of executive career success. Personnel Psychology, 48(3), 485–519. https://doi.org/10.1111/j.1744-6570.1995.tb01767.x
Kanter, R. M., & Eccles, R. G. (1992). Making network research relevant to practice. In N. Nohria &R. G. Eccles (Eds.), Networks and organizations: Structure, form, and action. Harvard Business School.
Kasemsuk, N. (2022). Most hotels still struggling despite full reopening. Bangkok Post., pp. https://www.bangkokpost.com/business/2361672/most-hotels-still-struggling-despite-full-reopening
Khan, A. J., Bashir, F., Nasim, I., & Ahmad, R. (2021). Understanding affective, normative & continuance commitment through the lens of training & development. IRASD Journal of Management, 3(2), 105–113. https://doi.org/10.52131/jom.2021.0302.0030
King, Z. (2004). Career self-management: Its nature, causes and consequences. Journal of Vocational Behavior, 65, 112–133. https://doi.org/10.1016/S0001-8791(03)00052-6
Kong, H., Cheung, C., & Zhang, H. Q. (2010). Career management systems: What are China’s state-owned hotels practicing. International Journal of Contemporary Hospitality Management, 22, 467–482. https://doi.org/10.1108/09596111011042695
Kong, H., Cheung, C., & Song, H. Q. (2012). From hotel career management to employees’ career satisfaction: The mediating effect of career competency. International Journal of Hospitality Management, 31(1), 76–85. https://doi.org/10.1016/j.ijhm.2011.03.002
Kuentak, P. (2022). Stumbing but hopeful. Bangkok Post., pp. https://www.bangkokpost.com/business/2274939/stumbling-but-hopeful
Lankau, M., & Scandura, T. A. (2017). An investigation of personal learning in mentoring relationships: Content, antecedents, and consequences. Academy of Management Journal, 45(4), 779−790. https://doi.org/10.5465/3069311
Li, L., Zhu, Y., & Park, C. (2018). Leader–member exchange, sales performance, job satisfaction, and organizational commitment affect turnover intention. Social Behavior and Personality: An International Journal, 46(11), 1909–1922. https://doi.org/10.2224/sbp.7125
Lips-Wiersma, M., & Hall, D. T. (2007). Organizational career development is not dead: A case study on managing the new career during organizational change. Journal of Organizational Behavior, 28, 771–792. https://doi.org/10.2224/sbp.7125
Martin, A.F., Romero, F.P., Valle, C.R., & Dolan, S. L. (2001). Corporate business strategy, career management and recruitment: Do Spanish firms adhere to contingency model? Career Development International, 6(3), 149–155. https://doi.org/10.1108/13620430110389739
Mathieu, J. E & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171. https://psycnet.apa.org/doi/10.1037/0033-2909.108.2.171
Maurer, T. J., & Lippstreu, M. (2008). Who will be committed to an organization that provides support for employee development? Journal of Management Development, 27(3), 328–347. https://doi.org/10.1108/02621710810858632
McCallum, S., L. Forret, M., & Wolff, H. G. (2014). Internal and external networking behavior: An investigation of relationships with affective, continuance, and normative commitment. Career Development International, 19(5), 595–614. https://doi.org/10.1108/CDI-08-2013-0101
Meyer, J. P., & Allen, N. J. (1984). Testing the" side-bet theory" of organizational commitment: Some methodological considerations. Journal of Applied Psychology, 69(3), 372. https://doi.org/10.1037/0021-9010.69.3.372
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 64−98. https://doi.org/10.1016/1053-4822(91)90011-Z
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application. Thousand Oaks, CA: Sage.
Mirvis, P. H., & Hall, D. T. (1994). Psychological success and the boundaryless career. Journal of Organizational Behavior, 15(4), 365–380. https://doi.org/10.1002/job.4030150406
Moon, J. S., & Choi, S. B. (2017). The impact of career management on organizational commitment and the mediating role of subjective career success: The case of Korean R&D employees. Journal of Career Development, 44(3), 191–208. https://doi.org/10.1177/0894845316643829
MOTS. (2021). The second national tourism development plan (2017 - 2021). https://secretary.mots.go.th/policy/more_news.php?cid=25
Murray, J. Y., Kotabe, M., & Zhou, J. N. (2011). Strategic alliance-based sourcing and market performance: evidence from foreign firms operating in China. In The Future of Global Business. Routledge, 568–613.
Nawaz, M., & Pangil, F. (2016). The relationship between human resource development factors, career growth and turnover intention: The mediating role of organizational commitment. Management Science Letters, 6(2), 157–176. https://doi.org/10.5267/j.msl.2015.12.006
Nazari, K., Basri, R. B., Pihie, L., Bte, Z. A., & Idris, K. B. (2012). An Empirical Investigation of Lecturers’ organizational Commitment in Technical and Vocational Colleges in Iran. Researchers World. Journal of Arts, Science & Commerce, 3(1). 1-10. https://www.proquest.com/docview/1009889599?pq-origsite=gscholar&fromopenview=true
Pillai, R., Scandura, T. A.,& Williams, E. A. (1999). Leadership and organizational justice: Similarities and differences across cultures. Journal Of International Business Studies, 30, 763–779. https://doi.org/10.1057/palgrave.jibs.8490838
Podsakoff, P. M., MacKenzie, S. B., Jeong-Yeon, L., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 85(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
Rawashdeh, A. M., & Tamimi, S. A. (2020). The impact of employee perceptions of training on organizational commitment and turnover intention: An empirical study of nurses in Jordanian hospitals. European Journal of Training and Development, 44(2/3), 191–207. https://doi.org/10.1108/EJTD-07-2019-0112
Renee Barnett, B., & Bradley, L. (2007). The impact of organisational support for career development on career satisfaction. Career Development International, 12(7), 617–636. https://doi.org/10.1108/13620430710834396
Savickas, M. L. (2005). The theory and practice of career construction. In R. W. Lent, & S. D. Brown (Eds.). Career development and counseling: Putting theory and research to work. Hoboken, NJ: John Wiley & Sons.
Savickas, M. L. (2013). Career construction theory and practice. Career Development and Counseling: Putting Theory and Research to Work, 2, 144–180.
Seibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel Psychology, 54(4), 845–874. https://doi.org/10.1111/j.1744-6570.2001.tb00234.x
Shukla, B., Sufi, T., Joshi, M., & Sujatha, R. (2022). Leadership challenges for Indian hospitality industry during COVID-19 pandemic. Journal of Hospitality and Tourism Insights. https://doi.org/10.1108/JHTI-08-2021-0217
Soares, M. E., & Mosquera, P. (2021). Linking career management practices with individual outcomes: The mediating role of perceived employability. Journal of Business Research, 124, 547–559. https://doi.org/10.1016/j.jbusres.2020.10.049
Sturges, J., Conway, N., Guest, D., & Liefooghe, A. (2005). Managing the career deal: The psychological contract as a framework for understanding career management, organizational commitment and work behavior. Journal of Organizational Behavior, 26, 821–838. https://doi.org/10.1002/job.341
Sturges, J., Guest, D., Conway, N., & Davey, K. M. (2002). the relationship between career management and organizational commitment among graduates in the first ten years at work. Journal of Organizational Behavior. The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(6), 731–748. https://doi.org/10.1002/job.164
Tariq, A., Sarwar, S., Tariq, S., Zameer, M., & Zara, A. (2021). Impact of employees HR perceptions on organizational commitment: a mediating role of job satisfaction and perceived organizational support. Audit and Accounting Review, 1(2), 1–25. https://doi.org/10.32350/aar.12.01
UNWTO. (2020). International tourism highlights 2020 edition. https://www.e-unwto.org/doi/book/10.18111/9789284422456
Weng, Q., McElroy, J. C., Morrow, P. C., & Liu, R. (2010). The relationship between career growth and organizational commitment. Journal of Vocational Behavior, 77(3), 391–400. https://doi.org/10.1016/j.jvb.2010.05.003
Wesarat, P. O., Sharif, M. Y., & Majid, A. H. A. (2014). A review of organizational and individual career management: A dual perspective. International Journal of Human Resource Studies, 4(1), 101. https://doi.org/10.5296/ijhrs.v4i1.5331
Wheaton, B., Muthen, B., Alwin, D. F., & Summers, G. F. (1977). Assessing reliability and stability in panel models. Sociological Methodology, 8, 84–136. https://doi.org/10.2307/270754
Wiener, Y. (1982). Commitment in organizations: A normative view. Academy of Management Review, 7, 418–428. https://doi.org/10.5465/amr.1982.4285349
Wright, T. A., & Bonett, D. G. (1992). The effect of turnover on work satisfaction and mental health: Support for a situational perspective. Journal of Organizational Behavior, 13(6), 603–615. https://doi.org/10.1002/job.4030130606
Yogalakshmi, J. A., & Suganthi, L. (2020). Impact of perceived organizational support and psychological empowerment on affective commitment: Mediation role of individual career self-management. Current Psychology, 39, 885–899. https://doi.org/10.1007/s12144-018-9799-5