Development of Organizational Well-being Diagnosis Tool: Delightfulness in Organization Analysis (DOA)

Abstract

This research aims to develop a diagnostic tool for organizational well-being under the context of the new normal, to serve as an instrument for 1. assessing the level of well-being and 2. identifying factors that organizations can manage to promote well-being that is appropriate to the Thai context. The study employs a sequential mixed-methods approach, comprising a systematic literature review, qualitative data collection and analysis, and quantitative data collection and analysis, to derive a framework for understanding organizational well-being with a forward-looking perspective, rather than focusing on past organizational well-being models. After gathering quantitative data from 1,500 employees across 50 organizations in Thailand, representing 14 sectors, the results reveal that the model was fitted with the empirical data, confirming that the model reflects what organizations can do to promote employee well-being based on the concept of the 9 performance variables, comprising of three components. Additionally, the model for measuring employee well-being was confirmed to consist of five components. The findings of this study highlight the interpretation of organizational well-being within Thai organizations, reflecting management practices at various organizational levels which contribute to individual well-being across five domains. The results indicate that organizational well-being is not solely the result of health promotion activities, but requires systematic processes and a coherent connection between goals, design, and implementation.