Personal characteristics, Internal communication, Organization commitment, and Job burnout of Private company employees

Abstract

The purpose of this research was to study the relationship between personal characteristics, internal communication, organizational commitment, and job burnout of private company employees in Thailand. 400 samples were selected, all personnel in private organizations aged from 21 to 60 (born between 1961 and 2000) with job seniority of at least two years. Data was collected by questionnaires. Results were as follows:

1. Demographically, gender, de facto marital status, average individual monthly income, and employee job level influenced different degrees of job burnout at a statistically significant level.
2. Organizational communication climate was positively correlated with organizational commitment in terms of normative, affective, and continuance commitments (r=0.546, r=0.524, and r=0.504, respectively).
3. Affective commitment was negatively correlated with job burnout from emotional exhaustion (r=-0.225) and reduced personal accomplishment (r=-0.291). Continuance commitment was negatively correlated with job burnout through emotional exhaustion (r=-0.218) and reduced personal accomplishment (r=-0.208), while normative commitment was negatively correlated with all three aspects of job burnout in emotional exhaustion, reduced personal accomplishment, and depersonalization (r= -0.312, r=-0.255, and r=-0.111, respectively).
4. Organizational communication climate was negatively associated with job burnout from reduced personal accomplishment, emotional exhaustion, and depersonalization (r=-0.248, r=-.0.221, and r=-0.163, respectively).
   
   

Keywords: Burnout at work / Organizational communication / Organizational communication    

Climate / Organizational commitment