The Effects of Job Demands on Burnout and Affective Commitment of Casual Dining Restaurant Employees, Uttayarn-Auksa Road, Bangkok
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Published:
Jun 20, 2017
Keywords:
Job Demands Burnout Affective Commitment
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Abstract
This research purposes were to 1) study the effects of job demands on burnout of restaurant employees; 2) study the effects of burnout on affective commitment of restaurant employees; and 3) study the effects of job burnout on job demands and affective commitment. The samples of this quantitative study were 100 employees working in famous restaurants on Uttayarn-Auksa road, Bangkok. The statistical methods employed for data analysis were Pearson’s correlation, and multiple regression. The results indicated that job demands had a positive influence on job burnout.Job demands also had a negative influence on affective commitment. In testing the mediating effect, it was found that job burnout had a mediating effect on job demands and affective commitment. The implications of the findings and suggestions for future research are presented.
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วิกรัยศักดา ไ., & เจษฎาลักษณ์ ว. (2017). The Effects of Job Demands on Burnout and Affective Commitment of Casual Dining Restaurant Employees, Uttayarn-Auksa Road, Bangkok. Electronic Journal of Open and Distance Innovative Learning (e-JODIL), 7(1), 24–39. retrieved from https://so01.tci-thaijo.org/index.php/e-jodil/article/view/238870
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Research article
บทความ ข้อความ ภาพประกอบ ตารางประกอบ ที่ตีพิมพ์ในวารสารเป็นความคิดเห็นและความรับผิดชอบของผู้เขียนแต่เพียงผู้เดียว ไม่เกี่ยวข้องกับมหาวิทยาลัยสุโขทัยธรรมาธิราชแต่อย่างใด
บทความที่เสนอพิจารณาในวารสาร e-JODIL ต้องเป็นบทความที่ไม่เคยส่งไปลงพิมพ์ เผยแพร่ หรืออยู่ระหว่างการพิจารณาของวารสารอื่น
กองบรรณาธิการขอสงวนสิทธิ์ในการพิจารณาและตัดสินการตีพิมพ์บทความในวารสาร
References
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Baron, R.M. and Kenny, D.A. (1986). The modulator-mediator variable destination in social psychology research: conceptual, statistical consideration. Journal of Psychology and Social Psychology, 51, 1173-1182.
Beauchamp, M. R., Bray, S. R., Eys, M.A., and Carron, A.V. (2005). Leadership behavior and Multi dimensional role ambiguity perceptions in team sports. Small Group Research, 36, 5-20.
Chen, C.F. and Kao, Y.L. (2011) Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management, 33, 868-874.
Curtis, R. C., Upchurch, S. R., Severt, E.D. (2009). Employee motivation and organizational commitment: A comparison of tipped and nontipped restaurant employees.International Journal of Hospitality & Tourism Administration, 10, 253-269.
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Kandampully, J. (2006). The new customer centered business model for the hospitality industry. International Journal of Contemporary Hospitality Management, 18 (3), 173 – 187.
Khaya, E. (2007). The effects of job characteristics and working conditions on job performance. International Journal of Industrial Ergonomics, 37, 515-523.
Kim, J.H. (2008). Hotel service provider’s emotional labor: The antecedents and effect of burnout. International Journal of Hospitality Management, 27, 151-161.
Knight, W. E., & Leimer, C. L. (2010). Will IR Staff Stick? An exploration of institutional researcher’s intention to remain or leave their job. Res High Educ, 51, 109-131.
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Lin, Y. W. (2013). The causes, consequences, and mediating effects of job burnout among hospital employee in Taiwan. Journal of Hospital Administration, 2(1), 16-27.
Lovelock, C., and Wirtz, J. (2010). Service Marketing: People, Technology and Strategy. (5th ed.).Prentice Hall.
Madare, J.M., Dawson, M. and Nael, J.A.(2013). Hotel manager’s perceived diversity climate and job satisfaction: The mediating effects of role ambiguity and conflict. International Journal of Hospitality Management, 35.28-34.
Mayer, J.P., & Allen, N.J. (1997). Commitment in the workplace: Theory, research and application. Thousand Oaks, CA: Sage.
Muhammad, H. A. Hamdy, H.I. (2005). Burnout, supervisory support, and work outcomes: A study from an Arabic cultural perspective. International Journal of Commerce & Management, 15(3-4), 230.
Mohr, A.T. and Puck, J.F. (2007). Role conflict, general manager job satisfaction and stress and the performance of IJVs. European Management Journal, 25(1) 25-37.
Podsakoff, N.P., LePine, J.A., LePine M. A. (2007). Different challenges stressors-Hindrance stressors Relationships with job attitudes Turnover Intentions, and withdrawal behavior Common Method Business in Behavior Research: A Meta-analysis. Journal of Applied Psychology, 88(5), 879-903.
Rod, M., Ashill, J. H., Carruthers, J. (2008). The Relationship between job demand stressors, service recovery performance and job outcomes in state-owned enterprise. Journal of Retailing and Customer Services, 15(2008), 22-31.
Yesiltas, M. (2014). The effects of role ambiguity and role conflicts experience by employees of the hotel on their customer oriented pro-social service behavior. The Macro Review, 3(7), 34-45.
Yunus, J.B., Mahajar, A. J. (2015) Work overload, role ambiguity, and role boundary and its effect on burnout among nurse of public hospitals in Malaysia. International Journal of Research in Humanities and Social Studies, 2(10), 18-25.
สายบัว บุญหมื่น, นภาพร ขันธนภา, มนตรี พิริยะกุล และ ประยงค์ มีใจชื่อ. (2557). ความสัมพันธ์เชิงโครงสร้างของปัจจัยที่มีอิทธิพลต่อความตั้งใจลาออกจากงานของพยาบาลวิชาชีพในโรงพยาบาลภาครัฐ. วารสารการจัดการ 7(1), 125-138
Babakus, E., Yavas, U., Ashill, J. N. (2009.) The role of customer orientation as a moderator of job demand-burnout-performance relationship: A surface-level trait perspective. Journal of Retailing, 85, 480-492.
Baron, R.M. and Kenny, D.A. (1986). The modulator-mediator variable destination in social psychology research: conceptual, statistical consideration. Journal of Psychology and Social Psychology, 51, 1173-1182.
Beauchamp, M. R., Bray, S. R., Eys, M.A., and Carron, A.V. (2005). Leadership behavior and Multi dimensional role ambiguity perceptions in team sports. Small Group Research, 36, 5-20.
Chen, C.F. and Kao, Y.L. (2011) Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management, 33, 868-874.
Curtis, R. C., Upchurch, S. R., Severt, E.D. (2009). Employee motivation and organizational commitment: A comparison of tipped and nontipped restaurant employees.International Journal of Hospitality & Tourism Administration, 10, 253-269.
Dermody, M., Young, M, Taylor, S. (2008). Identifying job motivation factors of restaurant servers: insight for the
development of effective recruitment and retention strategies.International Journal of Hospitality and
Tourism Administration, 5(3), 1-14. (published online version)
Frudenberger, H.J. & Richelson, G. (1985). Burnout: The high cost of high achievement. Garden City, NY: Doubleday.
Gropade, J., Lackritz, J. and Singh, G. (2011). Personality as a mediator of the relationship between role conflict,
role ambiguity, and burnout. Journal of Applied Social Psychology, 41(6), 1275-1298.
Hayati, K. and Caniago, I. (2012) Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction,
Organizational Commitment and Job Performance. Procedia-Social and Behavioral Sciences, 65, 272-277.
Johanson, M.M., Woods, R.H. (2008). Recognizing the emotional element in service excellence. Cornell Hospitality Quarterly, 49, 310-316.
Kandampully, J. (2006). The new customer centered business model for the hospitality industry. International Journal of Contemporary Hospitality Management, 18 (3), 173 – 187.
Khaya, E. (2007). The effects of job characteristics and working conditions on job performance. International Journal of Industrial Ergonomics, 37, 515-523.
Kim, J.H. (2008). Hotel service provider’s emotional labor: The antecedents and effect of burnout. International Journal of Hospitality Management, 27, 151-161.
Knight, W. E., & Leimer, C. L. (2010). Will IR Staff Stick? An exploration of institutional researcher’s intention to remain or leave their job. Res High Educ, 51, 109-131.
Krejcie, R.V. & Morgan, D.W. (1970). Determining Sample Size for Research and Activities. Educational and Psychological Measurement.
Lin, Y. W. (2013). The causes, consequences, and mediating effects of job burnout among hospital employee in Taiwan. Journal of Hospital Administration, 2(1), 16-27.
Lovelock, C., and Wirtz, J. (2010). Service Marketing: People, Technology and Strategy. (5th ed.).Prentice Hall.
Madare, J.M., Dawson, M. and Nael, J.A.(2013). Hotel manager’s perceived diversity climate and job satisfaction: The mediating effects of role ambiguity and conflict. International Journal of Hospitality Management, 35.28-34.
Mayer, J.P., & Allen, N.J. (1997). Commitment in the workplace: Theory, research and application. Thousand Oaks, CA: Sage.
Muhammad, H. A. Hamdy, H.I. (2005). Burnout, supervisory support, and work outcomes: A study from an Arabic cultural perspective. International Journal of Commerce & Management, 15(3-4), 230.
Mohr, A.T. and Puck, J.F. (2007). Role conflict, general manager job satisfaction and stress and the performance of IJVs. European Management Journal, 25(1) 25-37.
Podsakoff, N.P., LePine, J.A., LePine M. A. (2007). Different challenges stressors-Hindrance stressors Relationships with job attitudes Turnover Intentions, and withdrawal behavior Common Method Business in Behavior Research: A Meta-analysis. Journal of Applied Psychology, 88(5), 879-903.
Rod, M., Ashill, J. H., Carruthers, J. (2008). The Relationship between job demand stressors, service recovery performance and job outcomes in state-owned enterprise. Journal of Retailing and Customer Services, 15(2008), 22-31.
Yesiltas, M. (2014). The effects of role ambiguity and role conflicts experience by employees of the hotel on their customer oriented pro-social service behavior. The Macro Review, 3(7), 34-45.
Yunus, J.B., Mahajar, A. J. (2015) Work overload, role ambiguity, and role boundary and its effect on burnout among nurse of public hospitals in Malaysia. International Journal of Research in Humanities and Social Studies, 2(10), 18-25.
